Home Lending Mortgage Loan Servicing Specialist-Spokane
Company: Umpqua Bank
Posted on: December 4, 2019
JOB PURPOSE Responsible for mortgage loan servicing, ongoing
customer service, billing, payment processing and escrow servicing.
Works within an environment of high work volumes and established
deadlines. Handles assigned tasks according to multiple investor
requirements; FNMA, FHLMC, GNMA, FHA, VA, RD and Umpqua bank
portfolio loans. Basic knowledge of lending documents, and investor
policies and procedures. Assists with assignments as assigned.
Works well in a team environment and performs assigned tasks
independently. ESSENTIAL DUTIES AND RESPONSIBILITIES MAY INCLUDE-
Performs mortgage loan servicing tasks with a high degree of
customer service, including; payoff processing, new loan boarding,
billing, reconveyances, payments and error resolutions, audits.
Performs mortgage loan servicing and support activities such as,
ARM / BALLOON noticing, Re-amortizations, SCRA tracking. Performs
Escrow Servicing including; annual analysis, tax and insurance
payments, escrow account additions and removals, PMI review, flood
monitoring and forced placed insurance. May be point of contact for
internal and external phone inquiries and servicing related tasks.
Actively participates in continuous improvement efforts supporting
the vision of continuous flow production and zero defects. Assists
coworkers and management in solving problems. Takes personal
initiative and is a positive example for others to emulate.
Demonstrates compliance with all bank regulations for assigned job
function and applies to designated job responsibilities --
knowledge may be gained through coursework and on-the-job training.
Keeps up to date on regulation and investor rule changes. Follows
all Bank policies and procedures, compliance regulations, and
completes all required annual or job-specific training. Maintain a
working knowledge of Bank's written policies and procedures
regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank
Security and other regulations as applicable to this job
description. Actively learns, demonstrates, and fosters the Umpqua
corporate culture in all actions and words. Embraces our vision to
become The World's Greatest Bank. May perform other duties as
assigned. SUPERVISORY RESPONSIBILITIES n/a REQUIRED KNOWLEDGE,
SKILLS AND ABILITIES High school diploma or GED required.
Associate's Degree or equivalent experience preferred. 1+ years of
experience in banking, loan servicing or equivalent experience.
Possess working knowledge of Mortgage loans, function/department,
regulations, policies and procedures. Proficient in math,
analytical, multi-tasking and problem solving. Possess excellent
interpersonal, verbal, and written communication skills. Proficient
in computer software including Word, Excel, loan servicing systems
and other office equipment. Ability to trouble shoot and determine
best work flow practices Ability to work in a service oriented
environment with high work volumes and deadlines. Demonstrated
critical thinking and analytical skills. PHYSICAL AND ENVIRONMENTAL
DEMANDS Office environment -- no specific or unusual physical or
environmental demands. Limited travel. Umpqua Bank is committed to
employing a diverse workforce. Qualified applicants will receive
consideration without regard to race, color, religion, sex,
national origin, age, sexual orientation, gender identity, gender
expression, protected veteran status, or disability. We maintain a
drug-free workplace and may perform pre-employment substance abuse
Keywords: Umpqua Bank, Spokane , Home Lending Mortgage Loan Servicing Specialist-Spokane, Accounting, Auditing , Spokane, Washington
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