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Manager, SRM Operations

Company: ENGIE Impact
Location: Spokane
Posted on: January 12, 2022

Job Description:

Manager, SRM OperationsOrganization : Sustainable Resource Management - Spokane, WAENGIE Impact delivers sustainability solutions and services to corporations, cities and governments across the globe. Comprised of existing and proven ENGIE Group businesses, ENGIE Impact brings together a wide range of strategic and technical capabilities, to provide a comprehensive offer to support clients in tackling their complex sustainability challenges from strategy to execution . Why join us ?With 18 offices worldwide and headquarters in New York City, ENGIE Impact today has a portfolio of 1,000 clients, including 25% of the Fortune 500 Companies, across more than 1,000,000 sites. Uniting ENGIE Insight, Ecova UK, Red Engineering and the Advisory and Advanced Analytics division of Tractebel under a common umbrella, ENGIE Impact was created to engage with executives and organizational leaders to set tailored strategies and specific roadmaps to achieve their sustainability and zero-carbon objectives, across energy, water, waste and more, globally.Ready to act Right Now, for Tomorrow?Job DescriptionThe Manager, SRM Operations is responsible for leading, coaching and motivating assigned team members for Sustainable Resource Management Operations. The Manager coaches team members to meet or exceed performance expectations, oversees staff administration, and ensures customer expectations are understood and met through ongoing communication with the client and internal partners. The Manager also drives overall performance of the team, ensuring projects and key initiatives are supported and implemented.FunctionAccountable for the day-to-day operational effectiveness of assigned teams, continually seeking opportunities for process improvement, including acting as a project manager when appropriate and necessary.Ensures team understands performance targets and goals, managing team and individual expectations.Maintains leadership standards that foster teamwork and build relationships across multiple departments.Responsible for team performance and client engagement as it relates to ENGIE Impact's day-to-day interaction with a set of contractually unique clients and their book of business.Understands budget and ensures staffing model and other expenses for assigned team meet budget expectations.Supports and leads the implementation of department and company-wide initiatives for assigned team.Regarded as the escalation point for complex client issues for assigned book of business.Participates in client calls for assigned book of business, supporting Client Representatives when needed.Strives to build employee engagement and effectively lead teams through change and overcoming obstacles.Responsible for employee and department development by engaging with team members and ensuring goals and development plans are established and monitored for success.Models and leads a strong client service commitment philosophy.Promotes leadership development, and acts as a mentor for team members.Recognizes and celebrates department and individual accomplishments.Fosters and supports a culture of teamwork to build employee commitment and enthusiasm for the success of the team and our business.Partners with Human Resources regarding staffing, performance evaluations, staff development, and progressive disciplines. Other responsibilities include but are not limited to timekeeping and leave requests.Performs other duties as assigned.Qualifications Do you tick all the boxes?We are looking for talented and motivated people to create the future of sustainability transition . Join a rewarding and flexible work environment that encourages innovation and creativity and help us meet the energy challenges of today and tomorrow.BA degree in business administration, accounting, finance, or related field of study required.Other combinations of education and experience may be considered.Minimum 5 years of management experience with proven ability to gain team efficiencies through process improvement initiatives.In-depth knowledge of ENGIE Impact's full suite of services preferred with Strong understanding of ENGIE Impact's departments and processes preferred.Intermediate level aptitude in the Microsoft Office Suite of products, including Excel, Word, Access, and Outlook.Must be detail oriented and can organize and prioritize multiple tasks and workflows, including excellent time management and organizational skills.Demonstrated leadership aptitude, with emphasis on employee coaching and mentoring, excellent communication skills, and superior customer service skills with the ability to voice concerns with management and/or executives when necessary.Promotes a highly collaborative work environment, demonstrating high integrity and strong leadership principles.Ability to guide, assess, and evaluate individual employees and team performance.Demonstrates self-awareness; uses constructive feedback and reflection to gain productive insight into personal strengths and weaknesses.Equal Employment OpportunityAll employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Job: Business Development / Sales / MarketingPrimary Location: North America-United States-Washington-Spokane North America-United States, North America-United States-WashingtonOrganization: AMERICASSchedule: Full-timeNature of Responsibility: Advanced operational / administrative roleJob Posting: Nov 15, 2021, 6:05:55 PMJob Type: Permanent

Keywords: ENGIE Impact, Spokane , Manager, SRM Operations, Executive , Spokane, Washington

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