Front of House Manager
Company: Full service restaurant
Posted on: August 7, 2022
Job DescriptionHiring One Full-time Front of House Manager for
Duties include scheduling, ordering, inventory, KPI tracking staff
development, guest services, and managing day-to-day
Basic functions: To direct and supervise the daily operations of
the dining room to ensure guest satisfaction. Train and guide staff
to build food and beverage sales that meet or exceed budgeted
guidelines. Promote excellent service by providing training and
education to employees, maintain facility, creating a secure and
Essential functions: 1. Set excellent guest service and
professional work examples.2. Staff dining room according to levels
of business and budgetary guidelines.3. Order and receive product
as directed.4. Be informed and up-to-date on all menu, beverage,
and special event information.5. Update Point of Sale system with
current menu and price changes.6. Provide training to all new
employees as required by restaurant.7. Actively participate in the
recruiting and hiring of new employees.8. Continually develop staff
through training and education.9. Maintain inventory systems as
directed by General Manager.10. Assist all management in
maintaining restaurant and equipment in "like new condition."11.
Supervise and maintain all restaurant cash and credit card
controls.12. Complete all assigned daily, weekly, and monthly
administrative responsibilities in a timely manner. 13. Continually
educate staff in appreciation of and compliance with all health and
sanitation laws.14. Understand and practice proper telephone
etiquette.15. Work directly with guests to resolve any problems or
complaints.16. Perform additional responsibilities, although not
detailed as requested by the General Manager.
Qualifications Knowledge 1. Knows how to operate P.O.S. system.2.
Knowledge and understanding of purchasing inventory control and
employee scheduling.3. Basic math skills and cash handling
procedures.4. Knowledge of basic training principles.5.
Understanding of local, state, and federal regulations regarding
WISHA laws, and health and sanitation regulations.6. Knowledge of
local, state and federal laws and regulations regarding the
responsible sale of alcohol.
Skills/aptitudes 1. Professional communication skills, oral and
written.2. Actively supervises, motivates and disciplines
employees.3. Assists with hiring and training of all new
employees.4. Ability to work in a high-energy and demanding
environment. 5. Organization skills.6. Demonstrates strong
leadership skills and is a team player.7. Works well under
pressure.8. Can effectively solve problems.9. Able to take
direction.10. A minimum of two years working in management.
Working conditions 1. 90% of time standing and 10% of time
sitting.2. Direct contact with guests, managers and employees.3.
Behaves professionally and can be flexible in a changing
environment.4. Must be able to carry loads greater than 35 pounds
and be able to transport up to 70 pounds regularly. 5. Excellent
attendance is required with schedule flexibility determined by
Level Can work independently with little supervision.
Non-essential duties and functions 1. Use of a point-of-sale
system2. Computer competency (MS Word and MS Excel)
Keywords: Full service restaurant, Spokane , Front of House Manager, Executive , Spokane, Washington
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