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Quality Control Manager

Company: Washington Trust Bank
Location: Spokane
Posted on: April 3, 2024

Job Description:

DescriptionThe Quality Control Manager is responsible for ensuring the Bank maintains a sound quality control process with respect to compliance with state and federal laws and regulations and Bank policies and procedures. To include reviewing consumer, residential, equipment, SBA, commercial and mortgage loan requests and related documentation for accuracy and compliance. Compliance with deposit account opening policies and procedures. Together with the Director of Operational Risk Management, ensures department activities run smoothly and efficiently by providing leadership, training and supervision within the department. Also performs direct supervisory duties of assigned department staff, coordinates staff for coverage in assigned areas of the department and is required to be fully knowledgeable and skilled in all areas of the department.
Essential Functions:

  • Ensures the Bank maintains a sound loan portfolio with respect to compliance with state and federal laws and regulations, and Bank policies and procedures by reviewing consumer, residential, equipment, SBA, commercial and mortgage loan requests and related documentation for accuracy and compliance.
  • Prepares detailed audit reports for presentation to management advising them of problems relative to quality control compliance risk related to deposit and loan quality controls.
  • Develops and maintains a working knowledge of banking laws and regulations by reading various publications and circulars; attends seminars and meetings with peers.
  • Ensures Bank policies are updated to reflect changes in law or regulations; oversees and develops changes to policies and procedures to minimize quality control risk.
  • Assists in training staff regarding quality control compliance matters.
  • Ensures measures are taken to correct quality control compliance patterns in account opening, origination or administration.
  • Completes periodic audit and certifications of Bank lending operations, deposit operations documenting quality control compliance with state and federal regulations and policies and procedures.
  • Reinforces the application of superior customer service through his or her own example along with appropriate follow through with involved customers and employees.
  • Advises Loan Officers, lending support staff, deposit account opening and other Bank personnel in resolving inquiries or issues relating to deposit/lending quality control compliance matters; participates in various internal committees assigned by Director of Risk Management.
  • Conducts activities related to the Home Mortgage Disclosure Act (HMDA); completes various forms and reports to input applicable information (i.e., HMDA LAR, etc.).
  • Updates and corresponds with the Bank's Compliance Officer or legal counsel to ensure all possible precautionary actions or measures are taken and assists in attaining established quality control compliance goals as directed by Director of Risk Management.
  • Responds to inquiries or refers inquiries to the appropriate department or person and exhibits the necessary follow through with customers and/or staff involved.
  • Assumes responsibility for special projects; gathers data and prepares reports for Director of Risk Management, audits and other personnel.
  • Processes, solves and answers complex quality control issues, problems or inquiries.
  • Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules and regulations; adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.
  • Performs compliance and risk management duties as required or assigned.

    Supervisory Duties:

    • Provides supervision and support to all areas of the department where service or assistance is needed; oversees activities of assigned department personnel, taking specific responsibility for the Quality Control employees.
    • Monitors staff in daily tasks, operations and quality control; ensures the organization of assigned areas of the department, coordinating available resources (e.g., staff, materials, etc.) for maximum results.
    • Plays a positive role in the development and growth of assigned department staff through excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly cross-trained staff.
    • Performs personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment; supervises the daily activities of the department including, but not limited to, effective delegation of assignments, developing work schedules and providing necessary training.


      • Bachelor's degree or equivalent work experience performing banking industry duties.
      • Basic experience, knowledge and training in quality control typically resulting from a combination of education in accounting, financial and/or quality control analysis or related areas.
      • Intermediate experience, knowledge and training in all banking activities and terminology with knowledge of branch operation procedures, Bank products and services.
      • Advanced knowledge of related state and federal and compliance laws and regulations, and other Bank policies.
      • Advanced knowledge of title policies and related loan regulations such as RESPA, HMDA and other Bank lending policies on loans to directors.
      • Strong ability to develop and write concise, polished, and professional quality control procedures and policies.
      • Superior time management and organizational skills; ability to coordinate own work and work of others to keep projects on task.
      • Ability to exercise discretion and maintain confidentiality.
      • Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
      • Able to work cooperatively and maintain effective working relationships with bank staff and external parties.
      • Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, speak clearly to customers and employees.
      • Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
      • Demonstrates strong time management skills, and ability to work well under minimal supervision.
      • Demonstrated research, interpretive and business writing skills.
      • Strong communication, interpersonal and presentation skills to professionally collaborate and provide exceptional level of customer service to a wide array of customers.
      • Regular, reliable attendance required.

        Compensation: $79,037 - $118,609
        The compensation range represents the low and high end of the base salary ranges for this position located in Spokane, WA. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. This position is eligible to participate in an applicable annual incentive plan.
        What Our Culture Can Offer You:
        Our benefit philosophy is to provide you with a comprehensive package to secure your overall wellness and help you become and remain a fulfilled and productive employee. Our benefits include Health, Financial, Retirement and Work/Life Benefits. We are proud to share an overview of our benefits HERE as part of your total compensation.
        Washington Trust Bank celebrates diversity in the workplace and actively recruits talent to help reflect the unique communities where we live and work. We are proud to be an equal opportunity employer and prohibit discrimination or harassment based on race, religion, sex, gender identity, sexual orientation, national origin, age, pregnancy, disability, genetic information and any other protected characteristics outlined by state, federal and local laws. We believe strength comes from the diverse backgrounds and experiences of our team, and we are dedicated to fostering a supportive and inclusive work environment.

        Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Washington Trust Bank, Spokane , Quality Control Manager, Executive , Spokane, Washington

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