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BEHAVIORAL HEALTH PATIENT CARE COORDINATOR

Company: Marimn Health
Location: Spokane
Posted on: August 7, 2022

Job Description:

Come work for Marimn Health - voted one of the Best Places to Work in the Inland Northwest in 2018, 2019, 2020 and 2021 and Modern Healthcare's Family Friendliest Employer in 2020! Fantastic benefits, flexible schedules, paid holidays and ability to choose vacation times! Please note that this position is in Plummer, ID. Carpool opportunities are available. Position Summary : The Behavioral Health Patient Care Coordinator exists to help patients obtain access to Behavioral Health clinicians. This position is responsible for scheduling patients, facilitating check in for appointments, and following up with patients as needed. The successful applicant will possess strong customer services skills as well as the ability to follow process as indicated by protocols. QUALIFICATIONS: High school diploma or GED required. Availability to work as scheduled on clinic days. Consistent work history indicating exemplary attendance, excellent customer service and the ability to work positively and efficiently with both the public and in a team oriented environment required. Cashiering experience preferred. Physician/Dental/Optical/Chiropractic scheduling within NextGen Electronic Practice Management experience preferred. Experience working in a Behavioral Health setting preferred. Keyboarding, computer and 10-key experience preferred. Excellent verbal and written skills required. Previous experience providing excellent customer service both on the phone and in person while managing stressors without projecting on the patient or team members preferred. A minimum of two years sobriety, and currently drug-free required. PERSONAL CHARACTERISTICS

  • Possesses demonstrated ability to perform as a team player.
  • Maintains positive peer relationships and provides assistance in a friendly, helpful manner to all patients, visitors and staff.
  • Possesses the ability to work independently, is detail oriented, organized, and works under pressure. Meets deadlines.
  • Ability to handle a large volume of detail-oriented work in a sometimes stressful environment.
  • Must have consistent work attendance record.
  • Demonstrates cultural sensitivity.
  • Understands and practices confidentiality. ADA ESSENTIAL FUNCTIONS
    • Hearing: within normal limits with or without use of corrective hearing devices.
    • Vision: adequate to read 12-point type with or without use of corrective lenses.
    • Must be able to verbally interact with staff, clients and public.
    • Manual dexterity of hands/fingers for writing, computer input.
    • Able to lift up to 20 lbs.
    • Standing 25 to 50% of the day.
    • Walking 25% of the day.
    • Pushing up to 30 lbs.
    • Pulling up to 30 lbs. RESPONSIBILITIES:
      • Creates a welcoming, safe environment for all visitors to Marimn Health BH Department.
      • Provides administrative assistance to the Department Manager, Director and staff of the Behavioral Health Department, to include copying, faxing, scanning and emailing of essential program forms and correspondence.
      • Schedules appointments, confirms appointments by telephone.
      • Responsible for coordinating with case manager and provider ahead of SUD visit.
      • Obtains third party insurance information if needed and communicates with First Impressions and Revenue Office.
      • Initiates patient visit and ensures check-in procedures are competed efficiently and appropriately to create the encounter and initiate the billing of charges. Verifies patient demographics, assigns appropriate rendering provider; attaches correct and updated insurance to the encounter.
      • Prepares mental health and SUD release of information forms for client signature.
      • Maintaining the waiting area in a neat and professional manner.
      • Files MH documentation electronically using NextGen Document Management.
      • Confirms authorization for Medicaid clients and confirms submission of Wellness Assessments to OPTUM.
      • Monitors and maintains adequate intake materials for new client intakes.
      • Checks in all SUD and mental health group participants in NextGen Patient Management.
      • Answers and appropriately directs incoming phone calls for the entire Behavioral Health Department.
      • Provides correct forms to clients depending on their specific needs. Assists clients with completing intake forms.
      • Routes incoming client forms to proper provider/staff member.
      • Communicates with clients regarding procedures for intake process and when clients can expect to be contacted by provider/staff member.
      • Assures that clients are properly checked in for appointments and informs providers when client has arrived.
      • Assists patients without alternate resources by providing contact information and/or introduction to the organization's Outreach and Enrollment Team responsible for assisting patients with evaluation of alternate resources.
      • Monitors provider schedules for availability in case of crisis patients in medical or urgent walk-ins.
      • Schedule patients for Child Play Therapy room.
      • Assists BH Office Manager with mental health case closings and sends case closing letters to clients not seen is the last 30 days.
      • Assists SUD providers with preparations for group activities.
      • Assists with office supply inventory and ordering of both program and office supplies as needed.
      • Willingness to assist all Behavioral Health staff if requested.
      • Serves as back up to Office Manager for department staff meetings and serves as the recorder of meeting minutes when needed.
      • Types minutes and distributes to all staff in a timely manner.
      • Other duties as assigned. PM22





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Keywords: Marimn Health, Spokane , BEHAVIORAL HEALTH PATIENT CARE COORDINATOR, Healthcare , Spokane, Washington

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