BEHAVIORAL HEALTH PATIENT CARE COORDINATOR
Company: Marimn Health
Posted on: September 21, 2022
Come work for Marimn Health - voted one of the Best Places to
Work in the Inland Northwest in 2018, 2019, 2020 and 2021 and
Modern Healthcare's Family Friendliest Employer in 2020! Fantastic
benefits, flexible schedules, paid holidays and ability to choose
vacation times! Please note that this position is in Plummer, ID.
Carpool opportunities are available. Position Summary : The
Behavioral Health Patient Care Coordinator exists to help patients
obtain access to Behavioral Health clinicians. This position is
responsible for scheduling patients, facilitating check in for
appointments, and following up with patients as needed. The
successful applicant will possess strong customer services skills
as well as the ability to follow process as indicated by protocols.
QUALIFICATIONS: High school diploma or GED required. Availability
to work as scheduled on clinic days. Consistent work history
indicating exemplary attendance, excellent customer service and the
ability to work positively and efficiently with both the public and
in a team oriented environment required. Cashiering experience
preferred. Physician/Dental/Optical/Chiropractic scheduling within
NextGen Electronic Practice Management experience preferred.
Experience working in a Behavioral Health setting preferred.
Keyboarding, computer and 10-key experience preferred. Excellent
verbal and written skills required. Previous experience providing
excellent customer service both on the phone and in person while
managing stressors without projecting on the patient or team
members preferred. A minimum of two years sobriety, and currently
drug-free required. PERSONAL CHARACTERISTICS Possesses demonstrated
ability to perform as a team player. Maintains positive peer
relationships and provides assistance in a friendly, helpful manner
to all patients, visitors and staff. Possesses the ability to work
independently, is detail oriented, organized, and works under
pressure. Meets deadlines. Ability to handle a large volume of
detail-oriented work in a sometimes stressful environment. Must
have consistent work attendance record. Demonstrates cultural
sensitivity. Understands and practices confidentiality. ADA
ESSENTIAL FUNCTIONS Hearing: within normal limits with or without
use of corrective hearing devices. Vision: adequate to read
12-point type with or without use of corrective lenses. Must be
able to verbally interact with staff, clients and public. Manual
dexterity of hands/fingers for writing, computer input. Able to
lift up to 20 lbs. Standing 25 to 50% of the day. Walking 25% of
the day. Pushing up to 30 lbs. Pulling up to 30 lbs.
RESPONSIBILITIES: Creates a welcoming, safe environment for all
visitors to Marimn Health BH Department. Provides administrative
assistance to the Department Manager, Director and staff of the
Behavioral Health Department, to include copying, faxing, scanning
and emailing of essential program forms and correspondence.
Schedules appointments, confirms appointments by telephone.
Responsible for coordinating with case manager and provider ahead
of SUD visit. Obtains third party insurance information if needed
and communicates with First Impressions and Revenue Office.
Initiates patient visit and ensures check-in procedures are
competed efficiently and appropriately to create the encounter and
initiate the billing of charges. Verifies patient demographics,
assigns appropriate rendering provider; attaches correct and
updated insurance to the encounter. Prepares mental health and SUD
release of information forms for client signature. Maintaining the
waiting area in a neat and professional manner. Files MH
documentation electronically using NextGen Document Management.
Confirms authorization for Medicaid clients and confirms submission
of Wellness Assessments to OPTUM. Monitors and maintains adequate
intake materials for new client intakes. Checks in all SUD and
mental health group participants in NextGen Patient Management.
Answers and appropriately directs incoming phone calls for the
entire Behavioral Health Department. Provides correct forms to
clients depending on their specific needs. Assists clients with
completing intake forms. Routes incoming client forms to proper
provider/staff member. Communicates with clients regarding
procedures for intake process and when clients can expect to be
contacted by provider/staff member. Assures that clients are
properly checked in for appointments and informs providers when
client has arrived. Assists patients without alternate resources by
providing contact information and/or introduction to the
organization's Outreach and Enrollment Team responsible for
assisting patients with evaluation of alternate resources. Monitors
provider schedules for availability in case of crisis patients in
medical or urgent walk-ins. Schedule patients for Child Play
Therapy room. Assists BH Office Manager with mental health case
closings and sends case closing letters to clients not seen is the
last 30 days. Assists SUD providers with preparations for group
activities. Assists with office supply inventory and ordering of
both program and office supplies as needed. Willingness to assist
all Behavioral Health staff if requested. Serves as back up to
Office Manager for department staff meetings and serves as the
recorder of meeting minutes when needed. Types minutes and
distributes to all staff in a timely manner. Other duties as
Keywords: Marimn Health, Spokane , BEHAVIORAL HEALTH PATIENT CARE COORDINATOR, Healthcare , Spokane, Washington
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