Dental Department Supervisor
Company: Unify Family Dental
Posted on: September 24, 2022
Job Brief This is a key leadership position on our dental team.
$5,000 sign-on bonus paid in your first paycheck and another $2,000
paid at 12 months. Employment duration:
9321 Applicants for all positions will be required to provide proof
that they are fully vaccinated against COVID-19 during the hiring
process. Valid medical or religious exemptions will be considered,
but serial COVID-19 testing will be required to maintain
employment. This position works closely with the Clinic
Administrator and the Director of Dental Administrative Services to
integrate departments and complete assigned tasks. Provides
leadership to dental department support staff to promote excellent
customer service to patients and Providers. Works closely with the
Clinic Administrator and Dental Providers to assure the efficient
operation of the dental clinic. Provides support and assistance to
the Dental Providers during outpatient office procedures. Sign-on
bonus of $5,000.00 paid in your first paycheck and $2,000.00 paid
at 12 months of employment. Essential
Functions/Responsibilities/Duties Coaches, mentors, and trains
direct report staff. Assesses competencies of staff, provides
continuous performance management, and conducts employee
performance evaluations. Addresses performance and/or behavior
issues, clarifying expectations and providing feedback.
Supports staff growth and development. Assesses the educational and
experience needs of all levels of staff in collaboration with the
individual. Encourages staff to seek educational opportunities
incorporating job related training in addition to mandatory
Responsible for the recruitment and selection of dental support
staff. Participates in the recruitment and selection of the
Hygienist and Dentist positions. Provides orientation to outline
job requirements and expectations, policies and procedures, and
proper use of tools and equipment.
Creates and maintains an inclusive work environment that supports
diverse ideas, backgrounds, and styles. Supports diversity through
the selection, management, and retention of diverse employees.
Creates, drives, and maintains an employee engagement culture.
Plans and manages the daily functions of the Dental Department.
Delegates, assigns, and coordinates work, ensuring an efficient
workflow that achieves the departmental mission and objectives.
Ensures on-going coverage is provided for all support staff,
filling in as needed.
Manages Provider schedules to ensure scheduling guidelines are
followed, schedule is full, and daily targets are met.
Reviews and monitors various reports and work ques in the Epic
system to include sliding fee eligibility and utilization as well
as registry and recall follow up.
Manages telephone service factor on a daily basis.
Manages AIDET patient communication surveys, compiles communicates
results, and makes any process or procedure changes necessary to
implement identified improvements.
Manages the process for all Release of Information (ROI) requests.
Coordinates with Risk Management regarding healthcare information
to be provided prior to release.
Prepares various reports for leadership as requested and ensures
the daily reconciliation reports for the Accounting and Billing
Departments are completed and forwarded in accordance with
Monitors staff compliance with all policies, procedures, and
standards of Yakima Valley Farm Workers Clinic (YVFWC).
May assist Dentist with charting, procedures, X-rays, and materials
mixing in accordance with generally accepted dental practices.
Keeps track of accounts payable documentation such as purchase
orders, invoices, check requests, and supply orders. Forwards
documents to the Clinic Administrator for approval and
Conducts a variety of generalized administrative tasks and acts as
the primary office contact for fielding questions with other
departments such as Information Services related issues.
Performs clinical responsibilities in alignment with The Joint
Commission (TJC), Health Resources and Services Administration
(HRSA), and YVFWC requirements. Qualifications Education: Associate
of Arts Degree or 2 years equivalent experience in a business
related field preferred. High School Diploma/GED required.
Experience:Five years' experience in a dental office (front or
back) and/or medical office (front) required. Bachelor's Degree may
substitute for 4 years of the required experience. Associate's
Degree may substitute for 2 years of the required experience.One
year's supervisory experience preferred.
Licenses/Certificates/Registration: Registration as a dental
assistant preferred. CPR certification required within 30 days of
Knowledge/Skills/Abilities Required: Knowledge of established
infection control techniques, concepts, and principles of practice.
Knowledge of medical and dental and terminology, dental anatomy,
dental materials, and instruments preferred. Knowledge of medical
records management preferred. Effective verbal, written and
listening communication skills. Ability to effectively interact
with a variety of patients, patients' families, and employees in a
professional manner. Ability to prioritize work and handle a
variety of tasks simultaneously, with frequent interruptions. Basic
proficiency with a variety of computer programs including
Electronic Dental Record (EDR), Word and Excel. About YVFWC We
serve more than 181,000 patients across 25 medical clinics, 14
dental clinics, 10 pharmacies, and 64 program sites in two states.
We are Level 3 Certified as a Patient-Centered Medical Home (PCMH).
With integrated services including medical, dental, pharmacy,
orthodontia, primary care nutritional counseling, autism screening,
and primary care behavioral health, YVFWC's patient-centered model
of care offers patients the full spectrum of care and shelter
assistance, energy assistance, weatherization, HIV and AIDS
counseling and testing, home visits, and four mobile medical/dental
clinics. Working at YVFWC Working in our organization means being
the passionate champion for those who have no voice. It means
having the opportunity to work with underserved populations and
with peers committed to the same work. At Farm Workers Clinic We
will consistently trust one another to work for the common
We will foster integrity by demonstrating ethical behavior and
insisting on doing what we say we will do.
We will demonstrate transparency by being candid and truthful no
matter the risk.
We will create partnerships to strengthen ourselves and our
We will fight for just treatment for all individuals.
We will let joy in.
We have the courage to be an agent of change and refuse anything
short of excellence. Our mission celebrates diversity. We are
committed to equal opportunity employment. -CB
Keywords: Unify Family Dental, Spokane , Dental Department Supervisor, Healthcare , Pullman, Washington
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