HEALTH INFORMATION SPECIALIST

Company: Marimn Health
Location: Spokane
Posted on: January 24, 2023

Job Description:

Come work for Marimn Health - voted one of the Best Places to Work in the Inland Northwest in 2018, 2019, 2020, 2021 AND 2022 and Modern Healthcare's Family Friendliest Employer in 2020! Fantastic benefits, flexible schedules, paid holidays and ability to choose vacation times! Your employer paid benefits include: Medical, Dental, Prescription, and Vision for employee and all legal dependents. 401(k) plan with 5% employer match after 1 year of employment. Employee Life insurance plan of $100,000 + the employee's annual earnings. Short and long term disability. Generous PTO with the ability to earn additional personal days. Please note that this position is in Plummer, ID. Carpool opportunities are available. QUALIFICATIONS: High school diploma or GED required. Availability to work as scheduled on clinic days. NextGen Electronic Practice Management (EPM) experience preferred. Keyboarding, computer and 10-key experience required. Minimum 2 years experience working in the medical field required. Experience in Behavioral Health preferred. Medical Terminology knowledge required. Good work history indicating: positive work attendance; ability to work well with public and in a team oriented environment. Previous experience providing excellent customer service both on the phone and in person required. PERSONAL CHARACTERISTICS Possesses demonstrated ability to perform as a team player. Must have strong record of positive staff relationships. Maintains positive peer relationships and provides assistance in a friendly, helpful manner to all patients, visitors and staff. Possesses the ability to work independently, is detail oriented, organized, and works under pressure. Meets deadlines. Ability to handle a large volume of detail-oriented work in a sometimes stressful environment. Must have consistent work attendance record. Demonstrates cultural sensitivity. Ability to maintain complete confidentiality. ADA ESSENTIAL FUNCTIONS Hearing: within normal limits with or without use of corrective hearing devices. Vision: adequate to read 12-point type with or without use of corrective lenses. Must be able to verbally interact with staff, clients and public. Manual dexterity of hands/fingers for writing and computer input. Able to lift up to 30 lbs. Sitting 50-90% of the day. Standing/Walking 25% of the day. Pushing up to 25 lbs. Pulling up to 25 lbs. RESPONSIBILITIES: Delivery of excellent customer service to ensure that each person, internally and externally is greeted professionally with each and every interaction. Serves as a point of contact for patients/ staff and appropriately handles or directs patient's questions, concerns or issues to the appropriate department within the organization. Responsible for collection and maintenance of demographic information. Works collaboratively with revenue staff to effectively manage demographics, recording and scanning payment from third parties. Maintain close monitoring of patient flow and works closely with medical and behavioral health staff to exchange information in expediting patient visits. Answers all incoming calls to the Health Information department and routes to appropriate person, employee or department. Follows up on telephone tasks that have not been accepted. Responsible for reviewing, extracting and data entry of pertinent health information from outside records into patient's Electronic Health Record. Assists patients in requesting medical records according to departmental policy. Assures that requests are filled out correctly and signed. Handles all releases of information required for referrals or patients, copies of immunization records and/or physical exam forms. Processes all medical record requests and routes the information to the requested parties. When applicable, prepares invoices to the appropriate payer for payment of requested records. Processes all outgoing and incoming mail for the department. Responsible for sorting and directing mail to the appropriate employee per policy. Assists as a team member, as required, with updating policies and procedures, serves on committee and works with the manager and other departments to maintain positive patient interaction. Other duties as assigned. PM22PI200530612

Keywords: Marimn Health, Spokane , HEALTH INFORMATION SPECIALIST, Healthcare , Spokane, Washington