Customer Service Representative

Company: Ameristar Meats
Location: Spokane
Posted on: February 24, 2021

Job Description:

Overview

BASIC PURPOSE
Stockyards and US Foods treats our customers as the boss and our Associates as our most important resource. Our growth provides Associates opportunities to drive their career. Apply Now online and Join the Commodity Team!

Provide contact and liaison between customers and internal departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements .

Responsibilities

On a daily basis, this individual will be responsible for working in a professional team environment and performing various duties that will include:

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.
• Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.
• Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and Territory Managers. Respond to delivery/routing questions and issues from customers.
• Respond to product inquiries from customers. Solicit sale of new or additional services or products.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Contact all customers affected by product recalls and withdrawals.
• Key customer orders a ccurately, and efficiently tracking and taking action as needed.
• Leveraging systems and tools to process customer orders over the phone, provide customer and company reports, document necessary information, initiate credits, and communicate effectively.
• Clearly and concisely communicating across internal departments and with customers.
• Balancing customer needs and company needs effectively.
• Supporting the manufacturer recall process with customers and US Foods.
• Demonstrating thorough knowledge of Stockyards products, packaging, and customer order guides.
• Other duties as assigned Qualifications
  
  RELATIONSHIPS
  Internal: Sales, Operations / Distribution / Support. The incumbent is required to interact with employees at all levels of responsibility throughout the company in a professional manner.
  External : R equired to interact with customers in a professional manner.
  
  QUALIFICATIONS
  
  Education/Training :
  High School diploma or equivalent required. Degree desirable
  
  Related Experience :
  Minimum of three years experience in customer service call center environment required. Experience in food service distribution a plus .
  
  Knowledge/Skills /Abilities:
  Excellent verbal communication skills and problem resolution ability required. Should be familiar with Microsoft Office products (e.g., Word, Excel, Access, Outlook). CRM / Phone Technology experience preferred
  Strong attention to detail, critical thinking, and basic mathematic skills
  Ability to handle multiple tasks and meet deadlines in a fast-paced environment
  
  EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status
  
  PI

Keywords: Ameristar Meats, Spokane , Customer Service Representative, Hospitality & Tourism , Spokane, Washington