H&M Retail Visual Merchandiser
Posted on: January 15, 2022
Working at the heart of fast-paced fashion business, in your store
you create an environment that inspires customers to explore their
personal style. You support and guide the store team to deliver the
most inspiring and exciting Customer Experience in line with the
H&M brand and values. You actively drive sales in the store and
are responsible to implement the Visual Identity to make us the No.
1 fashion destination. You meet the expectations of customers &
colleagues at all times, as well as following all H&M
procedures & standards. By acting in line with our values and being
a role model, you contribute to H&M's business success.
Role responsibilities include, but are not limited to:
You set the garment presentation on the Sales Floor & Windows
according to the Commercial Handbook. Together with the Department
Manager you determine additional commercial opportunities in your
store within the H&M brand guidelines. You execute floor moves
based on those joint discussions.
Ensure you are up to date with current fashion trends
Share, inspire and educate the store team on seasonal trend
Direct Customer Service
Ensure you meet customer expectations on direct service according
to H&M standards.
Support the store to achieve excellent customer service.
Indirect Customer Service
Follow up the H&M Visual Identity through implementation of the
Commercial Handbook and secure well-styled GTL mannequins in
windows and in store.
Create a clear red thread from windows to A-area with wearable
Ensure high quality, commercial garment presentation with good
garment care every day together with store team
Provide good concept flow by maintaining the concept layout,
fixtures and navigation.
Launch and maintain all sales campaigns and activities on time and
according to H&M standards.
Drive Sales Targets
Identify opportunities to increase customer satisfaction and sales
with the Department Manager and then you execute changes
Perform sales follow-up and initiate actions to reach sales
You support the store team to enhance the customer and working
experience in store through coaching. Together with the Store
management team you ensure that all legal requirements and H&M
policies are fulfilled.
Training and Development
Evaluate & develop the visual and commercial skills of the store
Coach & develop Sales Advisors while executing floor moves
Organize, provide and carry out visual training for all colleagues
to support garment presentation in line with the Commercial
Seek VM potential for succession.
Communication And Legal Requirements
Ensure that all communication in the windows and on the sales floor
complies with local legislation.
Organize and plan your workload according to business needs and
commercial planner. Ensure safety, security and administration
procedures are always followed.
Together with the Department Manager, you follow up on Store KPIs &
initiate actions to reach store goals and budgets.
Adapt the store planning according to store needs and budget from
the Commercial plan.
Complete and take action on the Best Brand portion of the Store
Experience Tool (S.E.T.) to maximize commercial opportunities.
Visual Store Operations Routines
Complete the sample picking as well as execute the floor moves in a
way that creates clear stories and wearable buying suggestions
Complete all sales floor and window morning routines daily before
store is open
Handle Visual Merchandiser material and visual scheme orders.
Control quantity and condition of all incoming visual material.
Maintain and care for all display and interior material with
sustainability in mind.
Keep visual room organized and safe.
Share information with team on Commercial handbook seasonal changes
& continue to evaluate throughout the season.
Provide updates of all VM information material in the store.
Ensure that the store always has enough Sale and Activity
Paint the windows as necessary.
Promote employee and customer safety
Resolve health & safety, legal and security issues
Associates degree in a Fashion industry specialty preferred
2 years of retail visual merchandising experience
Ability to lift in excess of 20 pounds
Ability to stand for long periods of time, bend, stretch, engage in
repetitive motions, push, pull and carry items (mannequins,
clothing, totes, torsos, etc.) for a short distance
Ability to climb a ladder and use a step stool
Job Status: Nonexempt, Hourly (Full-Time)
EEOC Classification: SLS
Keywords: H&M, Spokane , H&M Retail Visual Merchandiser, Hospitality & Tourism , Spokane, Washington
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