Ramp & Customer Service Agent
Company: Horizon Air
Posted on: September 20, 2023
Company Horizon Air
Our airport teams work together to move guests and their belongings
from curb to cabin, creating remarkable experiences along the way.
Whether customer-facing or behind the scenes, we want to hear from
you if you can be welcoming to people from all walks of life, think
on your feet, and manage a flexible schedule. In return, you'll
receive a competitive total rewards package, professional
development opportunities, and other benefits that are all designed
to take you places.
The Ramp & Customer Service Agent is responsible for above and
below wing tasks which include guest interactions and ramp
Assist guests with travel needs (e.g., answering inquiries,
baggage, ticketing, checking-in passengers and boarding flights) in
a fast-paced environment.
Work outdoors in all types of weather conditions while performing
below wing functions (e.g., transports baggage and cargo, loads and
offloads luggage and cargo, aircraft marshaling, pushes back the
aircraft and aircraft deicing).
Performs aircraft grooming and security searches.
Perform boarding and gate duties (e.g., assisting and directing
guests, making announcements, process standby's and upgrade
Process and secure guest luggage. Files and maintains luggage
claims as necessary including damaged, delayed and pilferage.
Loads and offloads luggage and cargo with the use of conveyor
At the direction of management, may be assigned to perform duties
of varying capacities to ensure complete guest satisfaction.
Performs other duties as assigned.
Job-Specific Experience, Education & Skills
Strong written and verbal communication skills.
Ability to juggle multiple tasks in a fast-paced environment.
Valid driver's license.
Ability to learn and operate a computerized reservation system.
Typing speed of at least 25 WPM.
Ability to consistently lift 50 pounds.
Must be able to stand for long periods of time.
Must be able to bend, stoop, squat, reach and grasp.
Ability to perform basic mathematics.
Ability to work a flexible schedule including nights, weekends and
Ability to participate in paid training that may require overnight
Depending on work location, ability to obtain USPS Mail Handling
Ability to obtain airport security clearance.
Ability to communicate in English.
High school diploma or equivalent.
Minimum age of 18.
Must be authorized to work in the U.S.
A minimum of 1 year of customer service or community service
Airport SIDA Badge Requirements
Important update for non-crew employees working at an airport or
maintenance hangar: Employees will be required to obtain a SIDA
badge provided by the airport authority and maintain good standing
in order to keep their SIDA badge. Review theSIDA Badge
Requirementsdocument for a comprehensive overview.
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be
kind-hearted, deliver performance, and be remarkable.
Alaska Airlines and Horizon Air pay and benefits can vary by
company, location, number of regularly scheduled hours worked,
length of employment, and employment status.
Free stand-by travel privileges on Alaska Airlines & Horizon
Comprehensive well-being programs including medical, dental and
Generous 401k match program
Quarterly and annual bonus plans
Generous holiday and paid time off
For more information about Alaska/Horizon Total Rewards please
visit our career site and view benefits.
Apply by 7:00 PM Pacific Time on 9/19/2023
Employment Type Part-Time
FLSA Status Non-Exempt
I: Y - RCS
Equal Employment Opportunity We are proud to be an Equal Employment
Opportunity (EEO) and Affirmative Action (AA) employer that is
committed to diversity, equity, and inclusion. We take affirmative
action to ensure equal opportunity for all qualified applicants and
employees and do not discriminate based upon race, color, religion,
sex (including pregnancy, childbirth, reproductive health
decisions, or related medical conditions), sexual orientation,
gender identity, gender expression, national origin, age, protected
veteran or disability status, genetic information (including family
medical history), political views or activity, or other legally
protected characteristics. We also consider qualified applicants
with criminal histories, consistent with applicable federal, state,
and local law. We may use your information to maintain the safety
and security of Alaska Airlines and Horizon Air, its employees, and
others as required or permitted by law. People of color, women,
LGBTQIA+, immigrants, veterans, and persons with disabilities are
encouraged to apply.
Keywords: Horizon Air, Spokane , Ramp & Customer Service Agent, Hospitality & Tourism , Pullman, Washington
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