Community Service Specialist - Family Resource Center
Company: The Salvation Army Northwest Division
Location: Spokane
Posted on: February 19, 2026
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Job Description:
Job Description Job Description DEPARTMENT: COMMUNITY SERVICES
POSITION TITLE: COMMUNITY SERVICES SPECIALIST STATUS: FULL TIME,
NON-EXEMPT SUPERVISOR: COMMUNITY SERVICES PROGRAM MANAGER MISSION
STATEMENT : The Salvation Army, an international movement, is an
evangelical part of the universal Christian Church. Its message is
based on the Bible. Its ministry is motivated by the love of God.
Its mission is to preach the gospel of Jesus Christ to meet human
needs in His name without discrimination. SCOPE OF POSITION : The
Community Services Specialist provides emergency assistance to
eligible participants. This position will follow the policies and
procedures for the Community Services Department under the
direction of the Community Services Program Manager. The Community
Services Specialist will be responsible for receiving food orders
and stocking the food bank. The Community Services Specialist will
assist participants in picking out their food in the food pantry
and will assist participants in dealing with an emergency and
becoming self-sufficient. The Community Services Community
Specialist will work as a team to provide services and assist in
daily operations of the Community Services Office, including the
Food Bank, Emergency Services, and seasonal events. EDUCATION AND
WORK EXPERIENCE : High school diploma or equivalent, preferably
will have an AA degree or higher with work experience Experience
working with low-income and vulnerable people KNOWLEDGE, SKILLS AND
ABILITIES REQUIRED : Ability to safely perform physical aspects of
the job, including lifting up to 50 pounds and standing or walking
for 8 hours a day Must be flexible Attention to detail Must have
the ability to empathize with and advocate for low-income and
vulnerable people, and to maintain confidentiality with personal
information Must be willing to cross-train and fill-in as needed in
other TSA programs Must be proficient in typing, data entry, and
organization Must be self-motivated and work with minimal
supervision Preferably will have the knowledge of social services
and local resources Valid driver’s license Must be able to pass a
criminal background check Microsoft Word and Excel, Access, and
Publisher required Must have a working knowledge or be able to
learn Lotus Notes and aptitude and ability to learn related
technical skills Working knowledge of integrated database
applications and ability to use new software programs with basic
training Must be proficient in typing, data entry, and organization
ESSENTIAL DUTIES AND RESPONSIBILITES : Maintain the food bank;
including ordering, accepting and getting food, stocking shelves,
organizing the food bank area, and notifying the Community Services
Program Manager of any situation that arises Breakdown and restock
product from pallets Restock shelves and walk-ins throughout the
day Maintain a clean and safe work environment in the food pantry
and the warehouse Client Management: Interview applicants to
determine eligibility for use of social services programs and
agency resources Responsible for monitoring and recording food
distributions to clients Follow up with participants on their
status Network with TSA programs and the community to provide
referrals and resources to participants Perform tasks required in
the Community Services Office, which may include but not be limited
to: Food Bank Operations Case Management Emergency Assistance
Programs (rental, utility, clothing, etc.) Life Skills Classes
including the Demonstration Kitchen Computer Lab Operations
Seasonal and Special Events Administration: Will follow policies
and procedures for the programs offered under the direction of the
Community Services Program Manager Keep within budget for program
expenses Assist with seasonal/special events Attend meetings and
events as required by the Community Services Program Manager and
TSA Represent The Salvation Army and its programs at meetings and
events Regularly gathers and distributes resources for the
Community Services Office and other programs Perform other tasks as
assigned Working in other departs such as: Visitation, Stepping
Stones, Shelter, and Special Events PHYSICAL REQUIREMENTS : Ability
to sit, walk, stand, bend, squat, climb, kneel, and twist on an
intermittent or continuous basis Ability to grasp, push, pull
objects such as files, file cabinet drawers, and reach overhead
Ability to operate a telephone Ability to operate a desktop or
laptop computer Ability to lift up to 50 lbs. on a regular basis
Ability to access and produce information from a computer Ability
to understand written information Qualified individuals must be
able to perform the essential duties of the position with or
without accommodation. A qualified person with a disability may
request a modification or adjustment to the job or work environment
in order to meet the physical requirements of the position. The
Salvation Army will attempt to satisfy requests as long as the
accommodation needed is reasonable and no undue hardship would
result. The Salvation Army is an Equal Opportunity Employer:
Minorities/Women/Veterans/Disabled
Keywords: The Salvation Army Northwest Division, Spokane , Community Service Specialist - Family Resource Center, Hospitality & Tourism , Spokane, Washington
