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Call Center Customer Service Retention Specialist

Company: Sears Holdings Corporation
Location: Spokane
Posted on: March 18, 2019

Job Description:

The Retention Advisor is responsible for providing assistance to customers who contact SHC with questions regarding the benefits or fulfillment of an SHC Protection Agreement product or requests to cancel agreements. Responds to and follows up to inbound customer calls, written correspondence or e-mails received by SHC in reference to SHC product protection plans including requests to cancel agreements Reviews the customer's concern/inquiry to determine and execute effective and satisfactory resolution per the agreement terms and conditions Escalates customer issue as needed based on established guidelines Responds to requests for cancellations and determines root cause for request and provides alternative solutions to canceling the protection agreement Utilizes multiple applications ats enabling access to customer information and enter updates Maintains a high level of business/product knowledge via onsite and online training Adheres to all SHC policies, procedures, Code of Conduct and ethical guidelines. Performs other duties as assigned

Keywords: Sears Holdings Corporation, Spokane , Call Center Customer Service Retention Specialist, Hospitality & Tourism , Spokane, Washington

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