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IT Technical Support Specialist

Company: Dual Path WiFi and Internet
Location: Spokane
Posted on: April 8, 2021

Job Description:

Dual Path is a managed service provider and IT consulting company that delivers enterprise-level service to businesses and multi-dwelling communities.--We are headquartered in Phoenix, Arizona, and are looking for an IT Technical Support Specialist to provide help desk support in Spokane. This is a great junior-level IT position, perfect for a self-starter that wants to quickly climb the ladder in a growing company.Our services focus on providing end-to-end solutions that drastically improve uptime, reduce security risks and provide technology solutions that give our clients a competitive edge. Achieving these goals requires a robust portfolio of services and technologies, including hardware and software from the world's top solutions, a strong selection of public, private, and hybrid cloud technologies, and flexible, complimentary service that meets business needs no matter the company size or industry. To top it off, our team is trained to provide "Compassionate Support", and it works with all of our customers,--no matter what their level of technical ability is. Come and join our fun, exciting, and quickly growing team!The RoleOur new IT Technical Support Specialist will work from our client's Spokane office.--This position also includes infrequent travel to the company headquarters and other client locations in the US.Duties & Responsibilities:* Provide Tier 1 and 2 support for incoming communications (calls, emails, voicemail, and service requests)* Monitor all service requests and incident records and ensure that all tickets are addressed in a timely manner* Troubleshoot some advanced client issues, ranging from simple network onboarding to the identification of viruses* Assist users in the area(s) of password reset, desktop application support (Microsoft Office products, Internet Explorer, and Adobe), Windows and MAC operating system troubleshooting, and basic print and scanner support* Deliver excellent customer service and escalate tickets/delegate as needed* Other duties as assignedQualifications/Requirements:* 2+ years of experience in technical support* Bachelor's Degree* Excellent desktop support troubleshooting skills, including Mac, Windows, iOS, Android, gaming consoles, various smartphones, and tablets.* Understanding of basic networking concepts such as WiFi, TCP/IP, DHCP, DNS, HTTP, ICMP, IPv4/6* Desired Certifications: A+ or MTA (Network+, Security+, MCSE, CCNA)* Analytical, curious mindset and the ability to learn quickly* Knowledgeable, patient, and kind* Good time management skills and ability to work independently* Ability to create sustainable processes and procedures* Strong communication, written, and documentation skillsBenefits:* This is a full-time temporary employee position with a possibility of a permanent position at the end of the 12 month contract period.

Keywords: Dual Path WiFi and Internet, Spokane , IT Technical Support Specialist, IT / Software / Systems , Spokane, Washington

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