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Technical Specialist

Company: Sprague
Location: Spokane
Posted on: May 16, 2022

Job Description:

Description:
Are you looking to level up your pest control career?If you value exceptional customer service, a supportive team culture, and great benefits, then you should join the Sprague Pest Solutions family as a Technical Specialist!Sprague Pest Solutions is one of the fastest-growing commercial pest control companies in the West, headquartered in Tacoma, WA. We are seeking quality-focused pest control specialists to join our team. Becoming a Technical Specialist with Sprague is not just a job; it's an opportunity to leverage your leadership and problem-solving skills to build a rewarding pest control career in a supportive and values-driven company culture. What you'll do:Identify avian, rodent, and other pest species by sight, sound, or predation evidence in complex commercial situations, including food production and storage facilitiesPlan and implement solutions to exclude and eliminate pests, including fumigations, bird work, cockroach cleanouts, bedbug treatments, and moreBuild professional relationships with clients and use a consultative sales approach to secure new businessInspect client sites, prepare audits, and write proposals to document pest activity and solutions Help protect the health and safety of your community by recognizing and controlling pest problems What you'll get working here:Salary: $55,000-60,000 to start (depending on experience) plus sales commissions A take-home service vehicle with gas cardCompany-provided phone, uniforms, and safety equipmentOn-the-job training and licensingPride in your work and the Sprague missionA supportive team environment based on family valuesUnlimited growth opportunities, with tuition assistance and leadership trainingBenefits: Health, Vision, Dental Insurance within 30 days of hire401K after 1 year, with 100% match up to 3% plus 50% match up to 6%Paid time off: Personal time available day 1, holiday and vacation time after 90 daysChildcare assistance and college savings plan What we do at Sprague:Pests pose a serious threat to public health and our world's food supply. Food-borne illnesses as a result of bacteria transmitted by pests sicken millions of people annually. Sprague's highly trained and dedicated team is driven to design and deliver pest management programs using the latest technology and products to safeguard people, property, and food, and leave the smallest environmental footprint.Working for Sprague means passionately delivering uncompromising service. We focus on our commitment to our clients and ourselves; consistency, accountability, respect; teamwork among co-workers, our clients, and the community; and environmental responsibility in our approach to pest prevention.

Requirements:
What you bring to this role:2+ years in commercial pest control or wildlife management (required), with experience in fumigation and bird work (preferred)WA State pest control license (required), ACE or BCE (preferred)Experience with QA, 3rd Party Audits, and/or proposal writingHigh school diploma or equivalentValid Driver's License and Clean Motor Vehicle RecordCovid-19 vaccinationAttention to detail and high standards of work qualityHunger for knowledge and professional developmentCompetitive approach to both individual and team performance Detailed Job Description:Position Summary The primary function of the Technical Specialist is to provide pest control and inspection services to commercial clients according to established standards for timeliness and quality. The Technical Specialist will develop cordial professional relationships with clients to fully understand their unique business challenges, offer knowledgeable guidance, recommend actions, and solve a wide variety of pest management problems. The Technical Specialist reports to the Branch Manager and partners with Operations Managers, Sales Reps, and a team of technicians to continually grow and improve business operations. Essential Duties and ResponsibilitiesManage a dedicated route of commercial clients, delivering uncompromising service in a professional, safe, friendly, and cordial mannerParticipate in training and certification programs, then apply knowledge to locate, identify, destroy, control, and repel pestsPartner with client and technical specialists to solve complicated pest problems Provide proactive, knowledgeable guidance to customers, effectively communicating options and recommendations for managing new or complex pest problemsProvide uncompromising service, aiming to exceed client expectations in every interactionSet up, monitor, and tear down equipment for new installations and specialized treatmentsRespond quickly and professionally to client complaints and service requestsWork a flexible schedule as needed to meet client expectations, managing schedule and route to address urgent and unscheduled services in a timely mannerDrive and maintain a clean, safe, and well-organized company service vehicle according to Sprague and DOT standardsMaintain proper inventory of tools, equipment, and materials in company vehicleSeek out opportunities to grow accounts and branch sales by asking for referrals, speaking with clients about add-on services, products and equipment, and logging leads for the sales teamQualifications and Requirements:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge, Skills, and AbilitiesAbility to communicate effectively verbally and in writing with customers, peers, and managersAbility to set priorities and manage time to accomplish work goals according to quality standards and deadlinesAbility to adapt quickly and work effectively in varying environments and job site conditionsAbility to perform effectively with minimal direction, self-direct work, and escalate problems to manager where appropriateAttention to detail and ability to recognize and correct errors and inconsistenciesAbility to navigate conflict, recommend options, and facilitate solutions that best serve the client and the company's objectives and valuesProficiency in computer software and systems including, but not limited to Microsoft Office (Word, Excel, Outlook), scheduling and mapping software, smartphone applications, and web-based portals; ability to learn new software quicklyW. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually.Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.PI177841350

Keywords: Sprague, Spokane , Technical Specialist, IT / Software / Systems , Spokane, Washington

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