IT Service Delivery Manager
Company: Moss Adams LLP
Location: Spokane
Posted on: May 26, 2023
|
|
Job Description:
IT Service Delivery Manager
Description
At Moss Adams, we champion authenticity. For us, that means
fostering a culture of talented people who care-about you, about
our clients, and about our communities. Here, you'll work towards
our mission of empowering others to embrace opportunity, growing as
a leader along the way. Our firm's size, middle-market clients,
customized career paths, and supportive culture make this a
reality. Join a values-driven firm where you'll have fun while
solving complex and interesting business challenges.
The Information Technology (IT) Service Delivery Manager will
develop the long-term vision, strategy, and roadmap for advancing a
group of internal and/or external facing technology products and
services associated to IT capabilities. This position will lead and
evolve a team to manage service lifecycle, projects, and associated
products, by collaborating with internal IT groups and business
partners to deliver improvements and measure the value of services
delivered. This position will continually monitor progress and
measure results to ensure IT capabilities are delivering expected
benefits and remain aligned to evolving business/IT strategy using
stakeholder decision making and governance model. This position
will report to the Product Group Senior Manager.
Individuals who thrive at Moss Adams exhibit the following success
skills - Collaboration, Critical Thinking, Emotional Intelligence,
Executive Presence, Growth Mindset, Intellectual Curiosity, and
Results Focus.
Responsibilities:
Develop strong relationships with stakeholders and clients, both
internal to IT and throughout the firm, to develop understanding of
business strategies and align IT service strategy and
operations
Serve as the primary point of contact for all matters relating to
IT capabilities in service delivery and associated products,
including service maturity, supply/demand alignment, and
performance management
Drive end to end delivery of services/products or features with
moderate to high level of complexity and scope, including creating,
managing and communicating requirements and roadmap, driving
sprints on Agile efforts or working with a Project Manager on
defined projects, coordinating deployment with IT support teams,
and communicating changes to the client
Manage and mentor teams of product delivery professionals, internal
and external resources, including vendor/professional
services/agency staff that consist of varying functions, skill, and
level
Collaborate with cross-functional teams to drive service/product
development, efficiencies, and support
Identify issues that impede product success; work with product team
and key stakeholders to develop a plan to change or resolve
issues
Interface with a broad range of enterprise service lines at various
levels within the organization and successfully navigate matrixed
leadership to drive broad and strategic decision making
Qualifications:
Bachelor's degree or equivalent experience required; emphasis in
Business, Technology or related field preferred
Minimum of 5 years of product/service management or related
experience in a complex organization required; including
demonstrated involvement with building and leading high-performing
teams and fostering an inclusive culture; experience in public
accounting or professional services preferred
Knowledge and experience of the overall execution relating to all
aspects of Service Management, including oversight of an agile
team, defining the strategy, user experience, and architecture
through deployment and lifetime support
Experience coaching and managing a team, including managing the
work or remote team members
Strong executive presence and demonstrated leadership skills, good
judgment, and ability to effectively interface with employees and
leaders at all levels within the firm
Ability to quickly build relationships to influence the
accomplishment of organizational goals
Strong verbal and written communication skills including the
ability to effectively present to large or small groups
Ability to understand complex problems, think critically, and
identify creative solutions
Experience with a variety of project/process management tools and
methodologies (e.g., Agile, Scrum, Kanban, Waterfall, Lean)
Ability to travel as needed, approximately 10%
Moss Adams is an Equal Opportunity Employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, disability status,
protected veteran status, sexual orientation, gender identity or
any other characteristic protected by law.
Moss Adams complies with federal and state disability laws and
makes reasonable accommodations for applicants and employees with
disabilities. If reasonable accommodation is needed to participate
in the job application or interview process, to perform essential
job functions, and/or to receive other benefits and privileges of
employment, please contact careers@mossadams.com.
California, Colorado, NYC, and Washington require employers to
disclose the pay range in job postings. This is the typical range
of pay for the position; however, actual pay may vary based on
experience, skillset, and location. This position may be eligible
for an annual discretionary bonus. For more information about our
benefit offerings and other total rewards, visit our careers
page.
#LI-ED1
Compensation Range (Denver Market ONLY): Compensation range for
Greater Seattle Area: $119,000-$144,000Compensation range for
Washington State (Excluding Greater Seattle Area):
$113,000-$137,000Compensation range for Greater Bay Area:
$145,000-$175,000Compensation range for California State (Excluding
Greater Bay Area): $121,000-$147,000Compensation range for
Colorado: $113,000-$137,000
Primary Location Seattle, WA
Other Locations Napa, CA, Pasadena, CA, Woodland Hills, CA, San
Diego, CA, Bellingham, WA, Denver, CO, El Segundo, CA, Walnut
Creek, CA, Issaquah, WA, San Francisco, CA, Everett, WA,
Healdsburg, CA, Phoenix, AZ, Remote, Tri-Cities, WA, Santa Rosa,
CA, Albuquerque, NM, Salinas, CA, Kansas City, KS, Salt Lake City,
UT, Spokane, WA, Orange County, CA, Eugene, OR, Tacoma, WA,
Wenatchee, WA, Dallas, TX, Medford, OR, Yakima, WA, Stockton, CA,
Silicon Valley, CA, Sacramento, CA, Portland, OR, Fresno, CA,
Houston, TX
Employee Status: Regular
Schedule: Full Time
Req ID: 25025
Keywords: Moss Adams LLP, Spokane , IT Service Delivery Manager, IT / Software / Systems , Spokane, Washington
Click
here to apply!
|