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IT Service Delivery Manager

Company: Moss Adams LLP
Location: Spokane
Posted on: May 26, 2023

Job Description:

IT Service Delivery Manager
At Moss Adams, we champion authenticity. For us, that means fostering a culture of talented people who care-about you, about our clients, and about our communities. Here, you'll work towards our mission of empowering others to embrace opportunity, growing as a leader along the way. Our firm's size, middle-market clients, customized career paths, and supportive culture make this a reality. Join a values-driven firm where you'll have fun while solving complex and interesting business challenges.
The Information Technology (IT) Service Delivery Manager will develop the long-term vision, strategy, and roadmap for advancing a group of internal and/or external facing technology products and services associated to IT capabilities. This position will lead and evolve a team to manage service lifecycle, projects, and associated products, by collaborating with internal IT groups and business partners to deliver improvements and measure the value of services delivered. This position will continually monitor progress and measure results to ensure IT capabilities are delivering expected benefits and remain aligned to evolving business/IT strategy using stakeholder decision making and governance model. This position will report to the Product Group Senior Manager.
Individuals who thrive at Moss Adams exhibit the following success skills - Collaboration, Critical Thinking, Emotional Intelligence, Executive Presence, Growth Mindset, Intellectual Curiosity, and Results Focus.

  • Develop strong relationships with stakeholders and clients, both internal to IT and throughout the firm, to develop understanding of business strategies and align IT service strategy and operations

  • Serve as the primary point of contact for all matters relating to IT capabilities in service delivery and associated products, including service maturity, supply/demand alignment, and performance management

  • Drive end to end delivery of services/products or features with moderate to high level of complexity and scope, including creating, managing and communicating requirements and roadmap, driving sprints on Agile efforts or working with a Project Manager on defined projects, coordinating deployment with IT support teams, and communicating changes to the client

  • Manage and mentor teams of product delivery professionals, internal and external resources, including vendor/professional services/agency staff that consist of varying functions, skill, and level

  • Collaborate with cross-functional teams to drive service/product development, efficiencies, and support

  • Identify issues that impede product success; work with product team and key stakeholders to develop a plan to change or resolve issues

  • Interface with a broad range of enterprise service lines at various levels within the organization and successfully navigate matrixed leadership to drive broad and strategic decision making


    • Bachelor's degree or equivalent experience required; emphasis in Business, Technology or related field preferred

    • Minimum of 5 years of product/service management or related experience in a complex organization required; including demonstrated involvement with building and leading high-performing teams and fostering an inclusive culture; experience in public accounting or professional services preferred

    • Knowledge and experience of the overall execution relating to all aspects of Service Management, including oversight of an agile team, defining the strategy, user experience, and architecture through deployment and lifetime support

    • Experience coaching and managing a team, including managing the work or remote team members

    • Strong executive presence and demonstrated leadership skills, good judgment, and ability to effectively interface with employees and leaders at all levels within the firm

    • Ability to quickly build relationships to influence the accomplishment of organizational goals

    • Strong verbal and written communication skills including the ability to effectively present to large or small groups

    • Ability to understand complex problems, think critically, and identify creative solutions

    • Experience with a variety of project/process management tools and methodologies (e.g., Agile, Scrum, Kanban, Waterfall, Lean)

    • Ability to travel as needed, approximately 10%

      Moss Adams is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.
      Moss Adams complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact careers@mossadams.com.
      California, Colorado, NYC, and Washington require employers to disclose the pay range in job postings. This is the typical range of pay for the position; however, actual pay may vary based on experience, skillset, and location. This position may be eligible for an annual discretionary bonus. For more information about our benefit offerings and other total rewards, visit our careers page.
      Compensation Range (Denver Market ONLY): Compensation range for Greater Seattle Area: $119,000-$144,000Compensation range for Washington State (Excluding Greater Seattle Area): $113,000-$137,000Compensation range for Greater Bay Area: $145,000-$175,000Compensation range for California State (Excluding Greater Bay Area): $121,000-$147,000Compensation range for Colorado: $113,000-$137,000
      Primary Location Seattle, WA
      Other Locations Napa, CA, Pasadena, CA, Woodland Hills, CA, San Diego, CA, Bellingham, WA, Denver, CO, El Segundo, CA, Walnut Creek, CA, Issaquah, WA, San Francisco, CA, Everett, WA, Healdsburg, CA, Phoenix, AZ, Remote, Tri-Cities, WA, Santa Rosa, CA, Albuquerque, NM, Salinas, CA, Kansas City, KS, Salt Lake City, UT, Spokane, WA, Orange County, CA, Eugene, OR, Tacoma, WA, Wenatchee, WA, Dallas, TX, Medford, OR, Yakima, WA, Stockton, CA, Silicon Valley, CA, Sacramento, CA, Portland, OR, Fresno, CA, Houston, TX
      Employee Status: Regular
      Schedule: Full Time
      Req ID: 25025

Keywords: Moss Adams LLP, Spokane , IT Service Delivery Manager, IT / Software / Systems , Spokane, Washington

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