Desktop Analyst, Senior

Company: Volt
Location: Spokane
Posted on: June 25, 2025

Job Description:

Move Forward with VOLT VOLT is immediately hiring for a Senior Desktop Analyst Position type: Full-time, Contingent Duration: long term Location: This role will be 100% onsite in Spokane, WA As a Senior Desktop Analyst you will: Focus on installing, maintaining, repairing, and troubleshooting desktop hardware, software, applications, and services for our customers. You provide support for networks, related technologies, and communications components. You rely on experience, knowledge, technical skills, logical troubleshooting, general procedures and independent judgment to meet project requirements and user requests as you manage user environments and components to meet customer needs. You maintain punctuality, professionalism, a strong work ethic and a positive approach to coworker and customer interactions. You have the ability to stay motivated and productive without supervision while maintaining excellent quality of work and results. This position requires onsite presence up to 100% of the time. Core Responsibilities Technical Support and Analysis Apply advanced understanding of the desktop, network, server, application, cyber security, and overall technical environment and to efficiently accomplish projects and tasks. Provide efficient, effective, and professional technical support, including adds, moves, and changes for users or departments. Install, maintain, repair, and troubleshoot desktop hardware, software packages, and client-server applications. Assist with the implementation and support of network and communications components. Integrate components such as workstations, printers, servers, and peripheral devices with customer’s network in an orderly and manageable fashion. Work closely with customers to identify needs and opportunities, assist with decision making processes, integrate and utilize cloud platforms and services. Coordinate with other service departments to provide new, modified, and ongoing support for users. Work with vendors on installations and problem resolutions. Perform tasks such as network testing and hardware planning. Follow project plans, staying on track with schedules and goals for all jobs and projects. Assess problems, identify troubleshooting steps, create resolution plans and communicate effectively with stakeholders. Respond to after-hours calls as deemed necessary by the Help Desk. Minimize after-hours calls and overtime by performing appropriate maintenance during regular shifts. Ticket and Issue Management Provide timely resolution of problems, incidents, requests and tasks. Communicate with team members on significant issues, requests, or other items to ensure successful coordination in engaging and resolving issues. Log and monitor incidents and issues in appropriate ticket management systems, accurately recording all required information and important details while meeting customer SLA expectations. Engage with customers professionally, pleasantly, and promptly on inbound/outbound calls and tickets, resolving issues, keeping them updated, and striving for customer satisfaction. Follow established escalation pathways to elevate significant or critical issues, including identifying and engaging the correct resources, management, and vendors when needed. Communicate in tickets and emails with proper spelling and grammar while maintaining professional representation and the department/division. Act to ensure a consistently high level of customer satisfaction. Team Support Work effectively with all levels of users and management. Cross-train and share knowledge with team members while onboarding and training new analysts. Prepare administrative reports and presentations. Keep management informed of needs, problems, and project status. Mentor less experienced team members. General Know, understand, and incorporate our mission, vision, and values into behavior, practices, and decisions. Adhere to all department standards, including accurate time tracking. Comply with HIPAA regulations and company confidentiality policies and procedures. Operate independently without guidance or oversight, monitoring your work progression. Required Qualifications Education A.S. Computer Science or an equivalent combination of education, training and experience B.S. Computer Science or related field (preferred) Experience 4 years technical support or desktop support experience in a multi-vendor network environment. 2 years network administration analysis, development, and implementations. Experience working in a team environment supporting computers, printers and related equipment using current tools and methodologies and effective problem-solving. Experience with server platforms, desktop hardware, peripherals, application/office-based software, report writing, project management, software testing, and procedural documentation. Knowledge Advanced knowledge of desktop hardware, peripherals, application/office-based software, software testing, procedural documentation, network analysis and planning. Working knowledge of Ethernet networking and router technology. Advanced proficiency in MS Office applications. Strong foundation in MS operating systems and desktop hardware and peripherals. Skills, able to: Successfully perform complex work with minimal supervision and wide latitude for independent judgement. Guide and mentor less experienced team members. Manage time and priorities to meet competing requests, projects and schedules and deadlines. Handle stress of intense customer issues and urgent management requests. Consistently employ good telephone etiquette Understandably convey complex technical ideas to people with little technical background. Exercise effective project leadership and task management skills. Employ solid skills in job and project analysis, hardware and software component configurations, product evaluation, product integration, installation and test procedures, documentation and training procedures, problem diagnosis and resolution, diagnostic tools and network management applications. Success Characteristics People who are successful in this role: Establish and maintain good working relationships. Collaborate effectively in a team environment. Possess a strong work ethic and the ability maintain focus and dedication to the job at hand Interact professionally with customers and co-workers even in times of stress. Resolve conflicts appropriately and timely. Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. PAY RANGE AND BENEFITS: Pay Range: $32.00 - $42.00 per hour *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Recent Recognitions: · One of Largest IT Consulting Staffing firms in the USA – Recognized as 4 by Staffing Industry Analysts (SIA 2022) · ClearlyRated® Client Diamond Award Winner (2020) · One of the Largest Certified MBE Companies in the NMSDC Network (2022) · Advanced Tier Services partner with AWS and Gold with MS Website: https://www.innovasolutions.com/ Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please call (866) -898-0005. Please indicate the specifics of the assistance needed. Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Keywords: Volt, Spokane , Desktop Analyst, Senior, IT / Software / Systems , Spokane, Washington