ATM Card Service Support Specialist
Company: Umpqua Bank
Posted on: December 4, 2019
In this role, you will provide daily support of ATM and Debit Card
processes and issues and support all customer and store requests.
The position requires heavy phone support of the stores and may
include processing of all electronic disputes. Functions Perform
transactional processing which may include input, exception
handling, research, transaction/account balancing, product support
and testing. Analyze transactional history of accounts. Responsible
for internal and external communication with stores, customers,
providers, vendors and agencies. Assist in the improvement of
process workflows while ensuring adherence to compliance and
controls. Assist stores by phone and email with questions regarding
ATM and Debit Cards. May process customer electronic disputes.
Perform customer account postings. Manage frequent communications
between internal customers and vendors. May include communications
with external customers. May require research into rules and
regulations. Demonstrate compliance with all bank regulations that
apply to your position, and keep up to date on regulation changes.
Maintain working knowledge of our policies and procedures regarding
the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security
and other regulations that apply to your position. Qualifications
High school diploma or GED required. 2-4 years' experience in
banking. Ability to learn Regulation E, Visa rules, and NACHA
rules. Ability to conduct heavy research. Strong attention to
detail. Ability to multitask and feel comfortable making a
judgement call. Ability to work flexible hours. Physical
Requirements and Working Conditions Work involves: sitting walking
lifting up to 25 pounds. occasional Travel No relocation offered.
About Us We do things a little differently here at Umpqua. Our
retail stores serve as community hubs, our associates are given up
to 40 hours of volunteer time each year, and we're never satisfied
with the status quo. It's no wonder we've made Fortune's 100 Best
Companies to Work For eight years in a row. But greatness has no
finish line, so we continue every day to keep people at the center
of everything we do. We focus on building relationships,
understanding our customers' needs and connecting to people in new
and innovative ways -- always staying true to our mission of
providing personalized banking for all people, whenever and however
they prefer to bank. Umpqua Bank is committed to employing a
diverse workforce. Qualified applicants will receive consideration
without regard to race, color, religion, sex, national origin, age,
sexual orientation, gender identity, gender expression, protected
veteran status, or disability. We maintain a drug-free workplace
and may perform pre-employment substance abuse testing.
Keywords: Umpqua Bank, Spokane , ATM Card Service Support Specialist, Other , Spokane, Washington
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