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Student Accounts Specialist

Company: Whitworth University
Location: Spokane
Posted on: February 14, 2020

Job Description:

SUMMARY OF THE POSITION:
Provide a wide range of student financial services, including billing, collecting, tracking and reporting of outstanding balances for assigned accounts portfolio, ensuring account transactions and reporting are accurate, and providing customer service to students, parents and internal and external clients.

OPPORTUNITIES OF THE POSITION:

  • Student Accounts


  • Analyze, audit, and post pre-approved changes, adjustments, corrections to assigned students' accounts portfolio.
  • Provide personal/phone customer services to students and parents; including, assisting with window traffic.
  • Initiate payment plans and collection activities.
  • Skip trace, place collection calls, prepare collection letters.
  • Research accounts for write-offs, recommend placement with collection agencies.
  • Prepare outside agency payments for posting.
  • Run and audit various reports pertaining to Student Accounts.
  • Process and audit electronic monthly billing statements.
  • Audit, prepare and distribute electronic disbursements or refund checks.
  • Other duties as assigned.



  • Cashier


    • Back up the main campus cashier when needed.
    • Assist in monitoring campus compliance of cash management policy.
    • Assist with daily bank deposits, cash reconciliations and cash counts for Cashier.


      REQUIREMENTS OF THE POSITION:

      • A personal commitment to the Christian faith and the integration of faith and learning.


        • Demonstrated cultural competence, proven awareness of and experience to effectively establishing relationships and positive communications across multiple dimensions of diversity including, but not limited to, race, gender, varying abilities, sexual orientation, gender identity, class or religious perspectives.


          • Ability to establish and maintain positive working relationships with staff, faculty, parents, and students.
          • A commitment to the educational mission of Whitworth University as a Christian liberal arts university affiliated with the Presbyterian church.
          • The willingness and availability to work evenings and weekends as required.


            PREFERRED JOB KNOWLEDGE, SKILLS, AND ABILITIES:

            • Demonstrated knowledge and skills with computer billing systems and electronic processes.
            • Demonstrated experience with Microsoft 365 including word processing, spreadsheets and query building.
            • Experience in the use of ten-key and other office machines such as computers and credit card processors.
            • Previous collection experience.
            • Proficiency in handling cash.
            • Basic knowledge of accounting principles.
            • Effective written, verbal, and telephone communication and customer service skills.
            • Ability to process, understand, and post electronic transactions.
            • The ability to meet the physical qualifications of the position with or without accommodation.
            • The ability to function as part of a team and develop productive and collegial working relationships.
            • The ability and desire to work with faculty, staff and students in a collegial and effective manner.
            • The ability to multitask and work effectively under pressure and in noisy and sometimes crowded conditions.
            • The ability to prepare and maintain record of transactions.


              ORGANIZATIONAL RESPONSIBILITY OF THE POSITION: No direct reports.
              REQUIRED QUALIFICATIONS:
              Education: High School diploma or GED, college degree preferred. Experience: One to three years in a customer service or financial field.
              Licenses or Certifications: None required.
              ADDITIONAL REQUIREMENTS: A background check and confirmation of degrees earned will be required of the successful candidate. A r--sum--, cover letter, faith statement, and names, addresses, and phone numbers of at least three (3) professional references will also be required.

Keywords: Whitworth University, Spokane , Student Accounts Specialist, Other , Spokane, Washington

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