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Item Processing Specialist II - Day Shift

Company: Umpqua Bank
Location: Spokane
Posted on: February 14, 2020

Job Description:

The Item Processing Specialist will Processes requests for research information, adjustments, subpoenas and affidavits. Functions Balances and reconciles general ledger accounts. Reconciles nonpost and stop payment reports, returned items and NSF items. Researches and reconciles all out of balance customer transactions, as necessary (such as double postings, encoding errors etc.) Processes incoming and outgoing large return item notifications and decisions positive pay exceptions. Prepares outgoing foreign item cash letters and adjustment letters. Performs data entry. Acts as a resource for stores and departments for research and troubleshooting via phone and email, and escalates issues as appropriate. Primary focus is on the delivery of the teams daily outputs and phone support. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description. May be asked to coach, mentor, or train others and teach coursework as a subject matter expert. Qualifications High school diploma/GED required. College degree or extensive banking experience required. Minimum 2 years banking experience or equivalent business experience. Strong written, verbal and interpersonal communication skills via phone and email. Possesses knowledge of the broader context in which the work is being performed. Ability to identify root cause of exceptions, then develop and communicate resolutions to a wide audience. Skilled as a Subject Matter Expert (SME), have gained level of knowledge from in-depth hands on experience. Experience and knowledge of Proof and Check 21 Support department functions Experience and knowledge of network and computer system/operations Function as back up to the Item Processing Manager as assigned. Ability to use basic office equipment and 10-key by touch. Proficient in Excel, Word, Outlook and Windows. Ability to work flexible hours. Ability to work independently. Specialized experience and knowledge of the Item Processing department/functions Physical Requirements and Working Conditions Work involves: Sitting Occasional walking Lifting up to 25 pounds. No relocation is offered. About Us We do things a little differently here at Umpqua. Our retail stores serve as community hubs, our associates are given up to 40 hours of volunteer time each year, and we're never satisfied with the status quo. It's no wonder we've made "Fortune's 100 Best Companies to Work For" eight years in a row. But greatness has no finish line, so we continue every day to keep people at the center of everything we do. We focus on building relationships, understanding our customers' needs and connecting to people in new and innovative ways -- always staying true to our mission of providing personalized banking for all people, whenever and however they prefer to bank. Umpqua Bank is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. We maintain a drug-free workplace and may perform pre-employment substance abuse testing. #LI-UP

Keywords: Umpqua Bank, Spokane , Item Processing Specialist II - Day Shift, Other , Spokane, Washington

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