On Demand PC Client Consultant

Company: Patra Corp
Location: Spokane
Posted on: September 4, 2020

Job Description:

Job Description: divdivdivdiv link href="../../../ rel="stylesheet" type="text/css" link href="../../../ rel="stylesheet" type="text/css" div class="fr-view" div pstrongspanAbout Patra/span/strong/p pspanspanspanPatra Corporation is the worldwide leader in insurance back-office and account management business process outsourcing. Patra offers a wide range of services designed to lower costs, reduce risk and improve employee productivity through the transfer of account management and business development support functions, such as policy checking, certificate issuance, eligibility processing, quality control and account audits, to operations centers in the U.S. and India. /span/span/span/p pspanspanspan /span/span/span/p pspanspanstrongAbout this job/strong/span/span/p pspanspanspanThe Client Consultant oversees the day-to-day servicing and managing of assigned group of clients and their processes as well as coordination of offshore teams. The Client Consultant candidate needs to be effective at time management and teamwork, possess excellent written and verbal communication skills, be highly adaptable and able to problem solve. This is a work from home position./span/span/span/p pspanspanspan /span/span/span/p pspanspanstrongCore Duties/strong/span/span/p pspanspanstrong --- Manage Client Relationships: /strongInvolvement in service implementations, regular check-in calls, expand and cross-sell services/span/span/p pspanspan /span/span/p pspanspanstrong --- Manage Processes: /strongGather and analyze data, create action plan, execute service improvements and efficiencies, monitor average handling and turnaround times, update Job Aids and Workflows, troubleshoot errors/issues/span/span/p pspanspanstrong /strong/span/span/p pspanspanstrong --- Manage Offshore Teams: /strongMeetings with teams, monitor staffing changes, analyze and resolve production issues, train offshore teams/span/span/p pspanspan /span/span/p pspanspanstrong --- Invoicing: /strongReview, update and analyze monthly billing reports and deliver to clients. Follow up on account receivables /span/span/p pspanspan /span/span/p pspanspanstrong --- Stewardships: /strongPresentation creation and delivery of presentation to client/span/span/p pspanspanstrong /strong/span/span/p pspanspanstrong --- Sales Support: /strongAssist on prospect calls, support sales with concerns/questions, other internal meetings with sales/span/span/p pspanspan /span/span/p pspanspanstrong --- Corporate Duties: /strongDepartment monthly meetings, seminars/training on Patra University, IT training, licensing updates, HR requests/updates, submit expenses, other training as scheduled/span/span/p pspanspanstrong /strong/span/span/p pspanspanstrong --- Mentoring: /strongMentoring training Associate Client Consultants, helping peers with questionsstrong /strong/span/span/p pspanspanstrong /strong/span/span/p pspanspanstrong --- Consulting and/or helping with other resources and depts /strong/span/span/p pspanspanstrong /strong/span/span/p pspanspanstrong --- Projects as assigned/strong/span/span/p pspanspanspan /span/span/span/p pspanspanstrongMinimum Requirements - Education Experience /strong/span/span/p pspanspanstrongspan /span/strong/span/span/p pspanspanspan --- Minimum 5+ years Commercial industry experience/span/span/span/p pspanspanspan /span/span/span/p pspanspanspan --- License preferred by not required/span/span/span/p pspanspanspan /span/span/span/p pspanspanspan --- Experience working Agency Management Systems /span/span/span/p pspanspanspan /span/span/span/p pspanspanspan --- Comprehensive knowledge of various lines of Commercial Personal Line coverages /span/span/span/p pspanspanspan /span/span/span/p pspanspanstrongKnowledge, Skills and Abilities/strong/span/span/p pspanspanspan --- /spanstrongspanTime Management/Organization:/span/strongspan Prioritizing, Planning, Focus/span/span/span/p pspanspanspan /span/span/span/p pspanspanspan --- strongTeamwork:/strong Collaboration, Active listening, Coordination, Idea exchange/span/span/span/p pspanspanspan /span/span/span/p pspanspanspan --- strongEffective Communication Skills:/strong Oral written, Strong public speaker, Ability to communicate among multiple levels of an organization, Clarity, Respect, Friendliness, Listening, Engaging outgoing personality/span/span/span/p pspanspanspan /span/span/span/p pspanspanspan --- strongAdaptability:/strong Flexibility, Self-management, Decision making, Perform well and stay calm under pressure, Optimism/span/span/span/p pspanspanspan /span/span/span/p pspanspanspan --- strongEmotional Intelligence:/strong Empathy, Humor, Sensitivity, Patience, Diplomacy/span/span/span/p pspanspanspan /span/span/span/p pspanspanspan --- strongProblem Solving Analytical Skills:/strong Analysis Resolution, Observation, Creative Thinking, Ability to anticipate potential issues or problems, Attention to detail, Critical observation, Identifying trends, Deductive reasoning, Strong memory/span/span/span/p pspanspanspan /span/span/span/p pspanspanspan --- strongLeadership:/

Keywords: Patra Corp, Spokane , On Demand PC Client Consultant, Other , Spokane, Washington