Technician Specialist - Spokane

At ADT, weve been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.

We are hiring!!! As the leading provider of security, automation, and smart home solutions, ADT is paving the way for the connected customer. Whether at home, work, or on the go, ADT is there to help protect and connect more than 6 million customers. As a Technical Specialist, youll play a key role in driving our innovation and transformation efforts in markets across the country.

Position Overview

As a Technical Specialist, you will be a Smart Home solutions expert and a brand ambassador for ADTs 6 million customers. Often acting as the key point of contact for home automation clients, answering inquiries, providing technical advice, and demonstrating how to use new products and services. You will play a critical role in providing a world-class, consultative customer onboarding experience. In this role you will identify, enroll, and activate security & Smart Home products and solutions that best meet the needs of ADTs residential customers.

Key Job Responsibilities

• Curate relationships between new customers and the ADT brand and product portfolio
• Complete in-home consultation and assessment
  • Architecting tailored Smart Home solutions that best meet the customers needs
  • Rely on problem-solving acumen to analyze customer issues and recommend solutions
  • Rely on sales abilities and product knowledge for solutions that are best for customer
  • Activating and upgrading systems with enhanced technology
• Perform activation of equipment - including:
  • Cameras (interior & exterior)
  • Security hardware- E.g., door/window sensors, motion detectors, touchscreen panels
  • IoT and Smart Home devices (e.g., Smart Thermostats, Lighting, AI assistant)
• Complete customer onboarding and education of key products and services

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