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Client Service Specialist Support

Company: Columbia State Bank
Location: Pullman
Posted on: June 9, 2021

Job Description:

Essential Job Functions: Has reliable transportation to travel between assigned branches in a variety of geographical locations. Public transportation may not be an option in some areas.Performs cash handling functions (deposits, withdrawals, cash advances, payments, transfers, check cashing, etc.)Balancing cash drawer and teller transactionsLearning basic knowledge of new and existing products and servicesDiscuss and access customers financial needs to identify and offer appropriate products and servicesSecure against loss by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of fundsIdentify fraudulent activityRead, understand and follow all relevant SOPsPerform and support daily tasks that maintain the integrity of the branch (balance ATM, process night drop, balance negotiable instruments, process returned mail, balance credit card machine, monitor lobby rate sheets and brochures)Supports referral goals for branch by focusing and identifying and referring basic bank products to the appropriate business partner.Provides an extraordinary customer experienceOther tasks as assignedAll employees are responsible for internal controls in the performance of their assignedduties. Internal Control responsibilities are established in various policies, procedures, and documents, including the Code of Conduct.Minimum Job Requirements:High School Diploma or GEDSome experience in customer service preferred.Bilingual preferredAbility to work in a fast-paced, cash handling environmentMaintain a professional demeanor at all timesStrong organizational and time management skillsAbility to work effectively as part of a teamAbility to pass teller training programsAbility to develop and maintain working knowledge of Columbia Bank policies, procedures and systemsBuilds relationships with customers and internal teammatesPhysical and Mental Requirements:Ability to sit at a computer monitor for extended periods of timeAbility to perform repetitive finger, hand, and arm movementsAbility to lift up to 15lbs.Ability to effectively discern information and formulate appropriate actionAbility to reach, squat, bend, and manually manipulate standard office equipmentAbility to drive to various locationsAbility to think critically and provide appropriate solutionsValues and Behaviors:Build enduring RELATIONSHIPS with clients and each other.Drive INNOVATION that simplifies life and work.Seek continuous GROWTH in your personal and professional development.Commit with HEART to serve others.Extend TRUST in order to receive it.

Keywords: Columbia State Bank, Spokane , Client Service Specialist Support, Other , Pullman, Washington

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