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Floral CSR

Company: Charlie's Produce
Location: Spokane
Posted on: June 10, 2021

Job Description:


Charlie's Produce is the largest privately owned wholesale produce company on the West coast. We have distribution centers in Seattle, Portland, Spokane, Los Angeles, Boise, Salt Lake City, and Anchorage. Our largest location is our Seattle wholesale division located in SODO and services floral customers for all locations.

The secret to our 40 years of success in this industry is PEOPLE! We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth. Charlie's provides a healthy employee stock ownership program, competitive Medical/Dental/Vision and Life Insurance plans. And our newest benefit offers Pre-Paid Fully Funded College Tuition to our employees and the dependent children of our employees!


This position is responsible for providing an exceptional customer experience. In conjunction with the floral team, the customer service representative serves as a liaison for the company attracting and maintaining customer relations.

The Floral Customer Service Representative assists the floral team with daily sales calls, give customers information about products and services, take orders, process credits. Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Addressing the needs and ensuring the satisfaction of our customers. This includes assigned customers, as well as, the accounts of other company salespersons.


  • Up selling customers on new products, promotional items, push items directed by sales management and team leaders.
  • Notify and assist floral team leaders and operations by communicating customer needs and preferences.
  • Maintain effective, professional relationships with retailers, vendors, and fellow employees.
  • Organize and provide assistance for special sales and promotions.
  • Participate in special projects deemed necessary to the operation and well being of the company.
  • Attend all sales meetings and appointments, (be on time, punctual).
  • Responsible for individual call sheet and assigned customers.
  • Make sure all orders are submitted before scheduled cut off times.
  • Responsible for processing and turning in credit memos, responsibility forms and other job related paperwork within the set time lines.
  • Walk warehouse-checking product

Other Duties:

  • Calling on Existing Customers
  • Phone Selling
  • Keeping abreast of new items and market conditions
  • Meeting all company sales and profit objectives
  • Sales Meetings


Desired Qualifications:

  • Prior retail experience managing, merchandising, working in floral department(s) preferred. Prefer both retail and wholesale produce experience.
  • Must have knowledge and expertise of floral commodities and be capable of providing expert consulting to current and potential customers.
  • Must have demonstrated excellent interpersonal human relations and teaming skills.
  • Must be quick and accurate with paperwork, figures, attentive to detail, and have good follow-through.
  • Must have PC skills.
  • Must be flexible and able to deal with a variety of details simultaneously.
  • Must have proven problem-solving skills.
  • Must be skilled in time management and be capable of meeting work schedule deadlines.
  • Must have demonstrated excellent written, verbal and oral presentation skills.
  • Must have an excellent work record with references from current and/or previous employers.
  • Ability to plan, organize, implement, and follow through on projects.

This employer participates in E-Verify and will provide the Social Security Administration and if necessary the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Charlie's Produce is an Equal Opportunity Employer

Keywords: Charlie's Produce, Spokane , Floral CSR, Other , Spokane, Washington

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