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Sr. Help Desk Specialist

Company: Arch Staffing & Consulting
Location: Spokane
Posted on: November 19, 2021

Job Description:

This is a direct hire full time position in Spokane, WA.

We seek a candidate that has worked with a Managed IT Services Company providing direct support to end users. -You have worked out of a call queue and ticketing system (e.g. ConnectWise or similar). -You should have strong end user/PC support and troubleshooting experience, ability to troubleshoot/resolve issues related to server back-ups, anti-virus updates, and patching, understand DNS/DHCP/AD/Group Policies, Office 365, and is able to troubleshoot/resolve basic network and server issues.

You will be the initial contact for escalated calls so an ability to assess, prioritize and determine a speedy resolution path will be essential.

Education: - Bachelor's Degree in related field or equivalent experience

Experience: -2+ years of related experience including-
Experienced in PC hardware installation, configuration, and troubleshooting.
Proficiency in Windows XP, Windows Vista, Windows 7,
Understanding of Windows Server 2003, Windows Server 2008, Windows Small Business Server 2003, Office 2003, Office 2007, Citrix, VoIP, Active Directory, NTFS Permissions, and video conferencing preferred.
Extensive knowledge in software and image creation/deployment via 3rd party software (Altiris, Ghost, etc.) and scripting
Computer Skills : Experience with the following computer applications is highly desired: Microsoft Office products (Outlook, Word, Excel, Visio); Internet, Intranet

Drug Test : Eligible employees must be able to pass a post-offer, pre-employment drug test which includes marijuana.

Keywords: Arch Staffing & Consulting, Spokane , Sr. Help Desk Specialist, Other , Spokane, Washington

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