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Patient Experience Specialists

Company: Community Health Association of Spokane
Location: Clarkston
Posted on: January 13, 2022

Job Description:

AMAZING Benefits Package!

Medical, Dental, Vision

Paid Time Off (PTO)

CHAS Health offers up to 6 weeks of PTO per anniversary year for full time employees.

Loan Reimbursement Program that provides reimbursement for student loan payments up to $5,250 per year for CHAS Health employees working a minimum of 30 hours a week who have completed 90 days of employment and are in good standing. This program is for employees with qualified student loans that are not eligible for state or federal loan repayment programs.

Flexible Work Arrangements

This CHAS Health benefit provides employees the opportunity to work modified schedules, work part-time, or work from home. This structure allows employees in eligible positions more flexibility with balancing work and personal life.

Retirement Plans

CHAS Health will match the employee's contribution, up to 6% of gross wages. Both 401(k) Traditional and Roth retirement plans are offered.

Purpose of Job:

Improves the overall health of the communities we serve by successfully answering and directing incoming calls, coordinating referrals, and managing health records as follows:

Essential Duties and Responsibilities:

* Provides excellent customer service as the first point of contact for CHAS Health.
* Determines needs of caller and manages calls appropriately.
* Delivers accurate information about CHAS Health including, but not limited to, services, locations, and providers.
* Responds to requests for copies of health records; ensures appropriate paperwork (release of information, subpoena, etc.) is on file, proper payment has been collected and logs details of request for health information. Ensures that copies include only information that is requested and available (eligible) to be released.
* Processes, stores and retrieves electronic health information. Maintains and utilizes a variety of health record indexes, storage and retrieval systems.
* Completes referral in a timely fashion, including sorting and processing referral by indicated urgency and date.
* Refers patient to specialist based on each insurance company's available specialty network.
* Documents patient cases, health information and referral requests appropriately in patients' medical record.
* Performs other duties as assigned.


Education/Experience: High school diploma or equivalent required. Some college preferred. Experience with databases, electronic health records, and release of information preferred.

Skills: Attention to detail required. Knowledge of HIPAA regulations required. Excellent customer service, oral and written communications skills required. Compassion for patients required. Must be able to work well in team environment. Ability to multi-task in fast-paced work environment, with ability to anticipate future needs. Computer skills required. Valid drivers' license and insurance required.

Physical Demands:

Sitting at a workstation over 3/4 of the day. Able to move around the facility under 1/3rd of the day. Reaching and using hands over 2/3rds of the day. Communicating is also required over 2/3rds of the day, while climbing, stooping or crawling is minimal. Ability to lift as much as 35 lbs.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Keywords: Community Health Association of Spokane, Spokane , Patient Experience Specialists, Other , Clarkston, Washington

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