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Resident Assistant - Crisis Shelter for Women and Children

Company: Union Gospel Mission of the Inland Northwest
Location: Spokane
Posted on: January 15, 2022

Job Description:

Job Title: Resident Assistant - OvernightDepartment: Crisis ShelterLocation: 1515 E IllinoisReports to: Client Services Manager
UGM considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of UGM have a personal relationship with Jesus Christ and subscribe to our Statement of Faith and Core Values. Additionally, employees must be willing to lead and/or participate in Bible study, prayer, devotions and sharing the Gospel.
SUMMARY OF POSITION:Provide house supervision and guest services to all Crisis Shelter guests. Provide overnight security, do emergency intakes with families and see that the Crisis Shelter is a safe, clean environment. Work with House Manager and volunteers to build a cohesive team the honors God and works together to fulfill a common purpose.
SUPERVISORY RESPONSIBILTIES:This position supervises overnight security, including grounds and cameras of the Crisis Shelter and all guests. To include supervision of guests assisting staff overnight at times.
DUTIES & RESPONSIBILITIES:Key Result Area #1: Overnight Security

  • Upon arrival and periodically through the night secure the building by checking all gates and doors.
  • Watch and listen at night while making security rounds and check cameras to assure safety for all guests.
  • Has participated in an evacuation drill quarterly and is aware of and practiced in emergency evacuation procedures
  • Deescalate and address guest safety issues that may arise.
  • Document intakes and any overnight guest interactions.
  • Watching cameras and being aware of safety concerns.
  • Knowing standard operating procedures and responding as appropriate.
    Key Result Area #2: Communicate Clearly and Effectively
    • Share concerns with the House Managers.
    • Document key events of the night.
    • Accurately track extension, late exceptions, work verifications and chapel attendance.
    • Communicate effectively utilizing all resources in communication; email, database, snapshot and phone
      Key Result Area #3: Crisis Shelter Nightly Operations
      • Read and follow CS Standard Operating Procedures
      • Participate in intake training process and procedures
      • Track and manage available beds.
      • Report maintenance issues to House Manager
      • Provide a safe clean environment.
      • Answer phone and do emergency family intakes as needed; check no intake list and assure the safety of the shelter.
      • Complete, maintain and update administrative tasks and assorted computer tasks.
      • See that all class materials are readily available; make copies when needed.
      • Keep supplies stocked ready for check-in and create an inventory list of items needing to be restocked.
      • Assist late real-life workers with check-in and provide saved plates upon return from job
      • Do laundry as necessary.
      • Respond to situations in a calm and composed manner.
      • Pray for/with guests and over the environment.
      • Sort and maintain donations that come in.
      • Be aware of any safety or security issues and address them promptly.
      • Ensure that the dining room is stocked and maintained to meet health standards and ready for breakfast.
      • Complete other jobs assigned as requested.SKILLS & QUALIFICATIONS:
        • Computer literate with a high proficiency using Word, Excel, Outlook; able to complete documents, reports and accurately record information.
        • Excellent communication skills: written, oral, and instructional.
        • Prove to be teachable: organized with the ability to work as a team and individually; able to listen and follow instructions.
        • Show ability to listen empathically, respond appropriately in emotional situations, and resolve difficult guests related issues in an understanding way with the goal of maintaining relationships.
          WORKING CONDITIONS/PHYSICAL FACTORS:Occasionally = 1%-33%; Frequently = 34%-66%; Continuously = 67%-100%
          • Work is primarily indoors. It requires climbing stairs, walking, sitting, standing, bending, and reaching - Continuously.
          • Requires a sustained level of high energy, stamina, and the ability to move about the house on a regular and ongoing basis - Continuously.
          • Requires the ability to hear, see, and speak clearly - continuously.
            EQUIPMENT/TOOLS USED:
            • Computer skills; Microsoft Office, Excel, Word, and email
              EDUCATION/EXPERIENCE:
              • High School Diploma/GED
              • Preferable 2+ years working with homeless families
              • Experience using computers, multi-line phone system, excellent interpersonal skills, Microsoft office including excel and word.
              • Experienced in de-escalation trainingWage from $17.86. 16 hrs weekly 10pm to 6am Friday and Saturday

Keywords: Union Gospel Mission of the Inland Northwest, Spokane , Resident Assistant - Crisis Shelter for Women and Children, Other , Spokane, Washington

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