Bilingual Member Contact Center Representative I & II
Company: Gesa Credit Union
Posted on: January 16, 2022
Take a leap and join our team! At Gesa, we believe in the power
of our people. Coming from all walks of life, our team members '
individual stories and unique experiences are our most valuable
asset. But it 's how we come together, igniting our collective
compassion and commitment to empowering our communities, that makes
us succeed. Because we know we go further when we go together.
Here you can join a team who is passionate about serving others,
has a desire to do good, and shares a deep love of people. You can
engage in meaningful work that impacts your community. You can
challenge yourself and grow in your career. And, you can rest
assured that your wellbeing and prosperity are our priority.
Get to know us: About - Gesa Credit Union
Role Summary: The Member Contact Center Representative I provides
exceptional service to members via multiple channels (phone, email,
and chat) and meets/exceeds established performance measurements.
This position responds to several member inquiries and provides the
features and benefits of the Credit Union products and services to
deepen relationships all while adhering to established policies and
*Bilingual applicants are strongly desired*
What You Will Be Doing: Provides outstanding service to promote
deep and lasting member relationships.
Answers general inquiries and performs account maintenance via
phone or email channels.
Meets/exceeds key critical metrics.
Researches and resolves problems under the mentorship of the MCC
Supervisor or MCCR Lead with a sense of urgency.
Takes ownership of member concerns, sets the expectations, and
provides timely follow-up/resolution.
Sees opportunities to offer additional credit union products,
promotions, and services to members and generates referrals that
Maintains knowledge of credit union policies, procedures, and
Performs other duties as assigned.
About You: Ability to organize and prioritize multiple tasks.
Resolves requests with a sense of urgency and escalates timely.
Promotes and participates in a cohesive team environment.
Effectively communicates ideas and information, both verbally and
Takes ownership and acts proactively to solve member concerns.
Utilizes tools and resources to solve sophisticated inquiries.
Creatively thinks in an unexpected way to resolve member concerns
while adhering to policies and regulations.
Analyzes information and recommends achievable operational
Excellent customer service and communication skills.
Member-centric with a friendly, professional demeanor.
What You Will Need: Minimum of a high school diploma; some college
course work preferred; degree highly desirable.
1+ year experience in a contact center environment.
1+ years in a credit union or financial institution.
Some travel may be required to complete training or fulfill
Courtesy, tact, and diplomacy with current and potential members,
peers, and staff.
Proficient with Microsoft Office software and standard office
equipment; proficiency with call center programs desired.
Familiarity and comfort with online systems and other
Our Team Member Value Proposition: In exchange for bringing your
talent to Gesa, here are a just a few of the benefits and perks we
Medical, Dental, Vision, and Life Insurance
Paid Time Off - Plus 10 Paid Holidays!
Tuition Assistance and Student Loan Repayment
Paid Time Off to Volunteer in the Community
Engaging Work Environment
Rewards and Recognition Programs
Get wise to what 's possible with a career at Gesa. Join us!
We will ensure that individuals with disabilities are provided
reasonable accommodation to participate in the job application or
interview process, to perform essential job functions, and to
receive other benefits and privileges of employment. Please contact
the HR Department at (509) 378-3100 or email@example.com to request
Gesa Credit Union reserves the right to revise or change the job
description as the need arises. This job description is not all
inclusive of total job responsibilities nor does it constitute a
written or implied contract of employment.
Selected candidate(s) must be able to pass a pre-employment drug
screen which includes screening for all drugs considered illegal or
controlled by the State of Washington, as well as, a
credit/background check and a skills assessment.
Gesa Credit Union is an Equal Opportunity Employer and strong
advocate of workforce diversity. Race/Color/Gender/Sexual
Keywords: Gesa Credit Union, Spokane , Bilingual Member Contact Center Representative I & II, Other , Greenacres, Washington
Didn't find what you're looking for? Search again!