Product Support Specialist

Company: Spokane Stainless Technologies
Location: Spokane
Posted on: June 24, 2022

Job Description:

-TITLE: - - - - - - - - - - - - - - - - - - - - -Product Support SpecialistREPORTS TO: - - - - - - -Product Management TeamREPORTINGAREAS: - - - - - - - - - - - - - - - - - - - -Customer & Product Support, Parts Sales, CRM, Sales Orders, Phone, Email, Order Tracking, Reports, Data ManagementDUTIES AND RESPONSIBILITIES: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Customer product support and parts. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -All parts sales, parts and support contracts, CRM and Parts Order entry - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Contract, Lead and inquiry follow-up. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -CRM Quote data entry creation. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Sales order creation and processing as required for position. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Customer support tracking through engineering, production and shipment. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Maintain CRM sales/quote logs and monthly reports as directed. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Entering leads and opportunities into the CRM database. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Answering questions from customers, inquires and leads. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Other duties and requirements as assigned. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Operate with and maintain a positive can-do attitude. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -The overall performance of the assigned duties and responsibilities. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Back up and Support for Product Managers. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Support for CRM.RELATIONSHIPS: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -To operate and perform as a member of the Product Management, Customer Services and Marketing team, with primary responsibility over the Telephone System. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -To operate and maintain an ethical and professional relationship within the company and as a representative of the company.QUALIFICATIONS/EXPERIENCE: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Exceptional telephone, verbal, and written communication skills. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Able to prioritize work content with minimal direct supervision. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Detail Oriented - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Pleasant attitude, a good communicator, ability to take and distribute accurate information. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Proficient in: Microsoft Windows, Office, Outlook, Excel and Word, CRM and Database software. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -CRM & ERP and Adobe software experience. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Detail oriented, self-motivated. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Able to interact well with customers and the public, especially over e-mail and telephone.COMPENSATION: Salary range dependent upon experience. Commission, along with corporate benefits package which includes medical, dental, life and disability insurance. Two weeks' vacation/PTO and holidays. - -

Keywords: Spokane Stainless Technologies, Spokane , Product Support Specialist, Other , Spokane, Washington