Company: Catholic Charities
Posted on: June 24, 2022
WE OFFER EXCELLENT BENEFITS:
- FREE Medical Insurance
- FREE Dental Insurance
- Sick leave (1 week paid sick leave immediately upon hire plus
regular sick leave accrual)
- Vacation (Minimum of 2 weeks paid vacation)
- Discounted health memberships
- Retirement (Employer contribution-3% contribution and an
additional 3% employer match)
- FREE Long-Term Disability Insurance
- FREE Life Insurance
- 13 Paid Holidays
- Staff Tuition discounts for St. Anne's Children & Family
CenterJob SummaryThis position is responsible for assisting with
the management and operation of the House of Charity services.Job
Duties/ResponsibilitiesTo perform this job successfully, an
individual must be able to satisfactorily perform each of the
essential duties/responsibilities listed below. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential duties/responsibilities of this job.
- Ensures that the rules are being observed and that it is a safe
environment for patrons, staff and volunteers. Maintain safety and
security by monitoring all general access areas.
- Oversees required operations tasks during shift, including
overseeing community volunteers as needed and attending the front
desk, giving out mail, checking in gear, accepting donations, and
- Through regular interactions with clients, makes appropriate
referrals to relevant social services. Assists case management
staff in the coordination of services to residents; contact
residents' outside service providers as necessary.
- Respond to resident complaints.
- Maintains relevant databases including HOC internal database
and HMIS. When necessary, administers the intake forms needed for
statistical and narrative reports required by agency; performs
required data entry.
- Performs hourly walks throughout the facility to detect
hazards. Manage all building operations in the absence of other
staff as assigned.
- Intervene in crises, respond to emergencies, and initiate
action as required, including contact with emergency response
- Write significant events involving residents and building
operations activities in a daily log; read log daily.
- Performs other relevant duties assigned by supervisor,
including but not limited to shelter cleaning, mopping and
- Uses appropriate administrative, fiscal, physical, and
technical safeguards to ensure the confidentiality, integrity, and
security of CCEW client protected health information (PHI), per
regulations outlined in the Health Insurance Portability and
Accountability Act of 1996 (HIPAA).
- Will regularly utilize all forms of communication (email, text,
phone, etc.) and database practices necessary for this position and
as directed by supervisor.
- As a mandated reporter, follows all procedures outlined in
agency policies and procedures to report to the proper agency when
there is suspicion and/or confirmation that a child or adult has
been a victim of abuse or neglect.
- Adheres to the tenets of Catholic Social Teaching and Catholic
- Performs as a team member to assure that productivity outcome
measures are achieved; regular attendance is particularly important
for shelter safety and team dynamics.
- Performs related functions necessary to support the mission and
core values of Catholic Charities.Job QualificationsTo perform this
job successfully, an individual must meet the minimum
qualifications listed below. These qualifications are
representative of the knowledge, skill and/or ability required to
perform this job.Education/Experience: to perform this job
successfully, an individual must have a High School Diploma or a
General Education Degree. Demonstrated leadership, management and
administrative skills. Ability to compassionately interact with
mentally ill, substance abusers and homeless people.
Certificates/Licenses: To perform this job successfully, an
individual must have a valid Driver's License and ability to drive
for work use. Successfully pass background check applicable to
position.Physical Abilities: To perform this job successfully, an
individual must be able to:
- Regularly sit, stand, climb, walk, hear/listen, talk
- Frequently lift up to 50 pounds, pull/push, carry, grasp,
- Occasionally crawl, stoop, kneel
- Clearly see 20+ feet, with or without corrective lenses,
ability to focus
- Proof of COVID-19 vaccination upon hire Mental & Other
Skills/Abilities: To perform this job successfully, an individual
must have the:
- Adaptability: ability to adapt to changes, delays or unexpected
events in the work environment; ability to manage competing demands
and prioritize tasks; ability to change approach or method to best
fit the situation.
- Analytical Ability: ability to maintain focus for extended
periods of time; ability to complete research projects with
resourcefulness and persistence; ability to synthesize complex or
diverse information; ability to use intuition and experience to
complement existing data.
- Attendance: ability to consistently arrive and be able to work
as scheduled. Ability to work night and weekend shifts as
- Computer/Technical Ability: working knowledge of: Word
Processing software, Spreadsheet software, Internet software
- Dependability: ability to follow instructions, both in written
and verbal format; ability to respond to management direction;
ability to complete tasks on time or notify the appropriate person
with an alternate plan when necessary.
- Interpersonal Skills: ability to maintain satisfactory
relationships with others, excellent customer service skills and a
good overall understanding of appropriate human relations.
Awareness of and sensitivity to the service population's culture
and socioeconomic characteristics.
- Judgment: ability to make prudent and timely decisions; ability
to exhibit sound and accurate judgment; ability to explain
reasoning for decisions.
- Language Ability: ability to read and interpret documents such
as safety rules, operating and maintenance instructions, and
procedure manuals; ability to write routine reports and
correspondence; ability to speak effectively before groups of
customers or employees of organization.
- Mathematical Ability: ability to add, subtract, multiply, and
divide in all units of measure, using whole numbers, common
fractions, and decimals; ability to compute rate, ratio, and
percent and to draw and interpret bar graphs.
- Motor Coordination: the ability to coordinate eyes, hands,
fingers, and feet accurately and handle precise movements.
- Problem Solving Ability: ability to identify and/or prevent
problems before they occur; ability to formulate alternative
solutions to problems when necessary; ability to transfer learning
from past experiences to new experiences of similar nature.
- Quality Management: ability to complete duties, on time and
with absolute precision, at least 95% of the time; ability to edit
the accuracy and thoroughness of one's work as well as the work of
others; ability to constructively apply feedback to improve
performance, ability to generate ideas to improve and promote
quality in work.
- Reasoning Ability: ability to apply common sense understanding
to carry out instructions furnished in written, oral, or diagram
form; ability to deal with problems involving several concrete
variables in standardized situations.
- Supervisory Skills: This job does not have any direct
supervisory experience. Workplace Environmental ConditionsWhile
performing the essential duties/responsibilities of this job, the
employee will be:
- Noise Conditions: exposed during a shift to constant or
intermittent sounds at moderate to loud levels of sound dependent
upon the daily activities.
- Exposure to Trauma: Employees of Catholic Charities Eastern
Washington provide direct services to vulnerable community members
including those who have behavioral health challenges and those who
have been exposed to trauma.
- Heat: subject to high temperatures
- Cold: exposed to low temperatures
- Strong smells: such as urine or body odor.
Keywords: Catholic Charities, Spokane , Operations Assistant, Other , Spokane, Washington
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