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Crisis Triage Specialist-RCL/988 - WEEKEND NIGHT SHIFT-ON-SITE

Company: Frontier Behavioral Health
Location: Spokane
Posted on: September 21, 2022

Job Description:

*_THIS POSITION IS ON-SITE AND IS NOT REMOTE_**SHIFT: SATURDAY & SUNDAY - 7:00PM-7:30AM**_On 8/9/21 it became a requirement under Proclamation that all employees of healthcare entities be vaccinated for COVID-19 by Oct 18, 2021, unless they receive a religious or medical exemption. Since Frontier Behavioral Health is a healthcare entity this requirement includes all FBH employees._* Frontier Behavioral Health's presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist then in their journey. If you want to have a positive impact in the lives of others come join us! Telephone crisis intervention services is a 24/7/365 behavioral health crisis hotline for a six-county region. The crisis hotline is staffed by skilled professionals that triage and assess crisis by phone and make appropriate referrals to resources, mobile crisis staff or Designated Crisis Responders. The regional crisis line is accredited by the American Association of Suicidology and is a provider for the National Suicide Prevention Lifeline network and will be part of the new 9-8-8 line to ensure everyone experiencing a behavioral health crisis in the Spokane Regional Service Area have immediate access to suicide prevention and crisis services through a three-digit phone number. When you become a skilled professional in telephone crisis intervention, you are contributing to the solution for people and professionals in the community. The experience and skills gained as a telephone crisis interventionist, will be useful to you and your community for the rest of your life, not just the rest of your career. The Crisis Triage Specialist provides telephone crisis intervention and evaluation services for youth, adults and families in a behavioral health crisis. The Crisis Triage Specialist conducts telephone assessments with or on behalf of individuals whose health or safety is in danger because of a mental health or substance use condition, collaborates with individuals, family, and community partners to develop and implements "viable less restrictive alternatives to hospitalization" in situations where appropriate or assist with facilitation of inpatient treatment. *ESSENTIAL DUTIES AND RESPONSIBILITIES includes but are not limited to the following: *
* Provide telephone triage services to individuals requesting assistance or 3rd party referral sources to provide community stabilization services to the identified individual in crisis. * Complete risk assessments to determine if caller is at risk for suicide and/or homicide, and who may need an immediate response, which may include referrals to Law Enforcement, DCR, and/or Active Rescue to maintain his/her safety or the safety of others. * Must be able to manage multiple calls in a professional and engaging manner. * Assist clinical staff with follow up phone calls as requested and appropriate. * In collaboration with clients and their support system, develop stabilization and safety plans. * Complete comprehensive documentation which supports the safety plan as indicated. * Possess an in-depth knowledge of community resources and ability to access resources to support and address client needs. * Accept delegation and follow through with specific expanded assignments and responsibilities within FBH system such as quality improvements teams, task groups, committees, consultations, mentoring or training responsibilities. * Maintain client records and all other required documentation in a timely and confidential manner, in accordance with agency policies and practices. * Regional Crisis Line Specialists must adhere to NCQA standards. _*QUALIFIED CANDIDATES WILL HAVE: *_
* Bachelor's degree in Behavioral Health related field. * Must submit for Agency Affiliation within 30 days of hire. *PREFERRED: *
* Two years of experience serving individuals with behavioral health needs. * Experience with crisis intervention, including risk assessments. *KNOWLEDGE, SKILLS & ABILITIES: *
* Strong engagement and customer service skills, empathy, ability to remain calm, professional, and clear headed during escalated situations. * Knowledge and skills in working with individuals with mental health and/or substance use disorders. * Ability to communicate and engage effectively with individuals of varied, backgrounds, trauma experiences, cultures, education level and socio-economic status. * Demonstrate evidence of critical thinking, decision-making ability and problem-solving skills. * Knowledge of community resources is necessary to assist callers with viable resources. * Ability to work autonomously. *_Must have dedicated workspace that will ensure the following: _*
* Ability to hold conversations with clients or that contain client information in private and out of hearing range from other individuals. ยท
* Able to position computer so that Patient Health information is not visible to others.
* Ensure paper documents are not observable by others and secured in a locked area when employee is not present.
* Employees are responsible for shredding documents that contain Patient Health Information, either at their homes or by brining such documents to FBH. *_WHY CHOOSE FRONTIER BEHAVIORAL HEALTH?_*
* At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee's contribution to our mission.
* Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County.
* At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more. Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve. *_WE BELIEVE IN WORK LIFE BALANCE: _*
* *Paid Time Off - Employees accrue up to 26 days of PTO in the first year of employment!*
* *Plus 9 Paid Federal Holidays!*
* Sick Leave - Extended Sick Leave and Paid Sick and Safe Time.
* Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year. *_OUR BENEFITS AND PERKS ARE AMAZING!_**BENEFITS: *
* Medical, Dental and Vision
* Retirement - We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match.
* Flexible Spending Accounts
* Life Insurance - Company paid coverage that starts the first of the month following 6 months from your date of hire.
* Short/Long-Term Disability - Company paid coverage that starts the first of the month following 6 months from your date of hire. *PERKS: *
* *Signing Bonus!*
* Federal and State Loan Forgiveness Program for qualifying Programs.
* Reimbursement of License/Certification application fee that is required for the position.
* No-cost licensure supervision for those pursuing clinical licensure.
* Free Employee Assistance Program
* Staff Discounts at various FBH partners throughout Spokane!_Benefits described above are based on employees who hold .5 FTE positions or greater and/or some benefits vary based on FTE._ Job Type: Part-time Pay: $25.67 per hour Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
* Night shift
* Weekend availability
Supplemental pay types:
* Signing bonus Application Question(s):
* Is your bachelor's degree in a Behavioral Health or related field? Education:
* Bachelor's (Required) Work Location: One location

Keywords: Frontier Behavioral Health, Spokane , Crisis Triage Specialist-RCL/988 - WEEKEND NIGHT SHIFT-ON-SITE, Other , Spokane, Washington

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