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Customer Care Rep

Company: Kelly Services
Location: Spokane
Posted on: September 24, 2022

Job Description:

Kelly Services is looking for CUSTOMER CARE REP for manufacturing company in Spokane Valley, WA. ***GREAT HIRE ON OPPORTUNITY*** Pay: $20-21/hr Hours: 8am-5pm M-F RESPONSIBILITIES:
--- Respond in a timely and professional manner to any/all customer inquiries, questions, and/or concerns received via phone, e-mail, fax, and company website. Understand the product in general and the parts that go into the product and can explain/demonstrate to customers. Have a general understanding of the engineering specifications and how to read spreadsheets.
--- Manage all component, basic packages, and semi-complex packages on customer orders and requests received via phone, fax, e-mail, or electronic data interchange (EDI), including new orders, change orders, and additions/deletions to pending orders.
--- Effectively communicate to the customer information relative to product applications, schedules, material availability, shipments, etc. Communicate potential problems, including diffusing a difficult customer situation.
--- Demonstrate knowledge of products, their use and how they relate to other products to provide general product-related technical assistance to distributors, retailers, contractors, architects, and homeowners.
--- Have the technical understanding and engineering standard experience to assist in the Quality Assurance process of orders for any of the market's product is supplied in.
--- Initiate customer quotations and provide on-going pricing support, as required, by the business. Maintain accurate and updated records for the established customer base.TECHNICAL SKILLS: Microsoft Office, CRM Systems preferred (Oracle, Salesforce)QUALIFICATIONS:
--- Must have a minimum of 2 years of customer-facing or call center experience in a fast paced, demanding environment. Ideally, the candidate will have experience in the manufacturing industry.
--- Must have experience using analytical skill set to process orders, or trouble shoot for customers.
--- Must be computer literate in understanding excel, word, and order entry/fulfillment/CRM applications.
--- Attention to detail and accuracy is critical. Must have the ability to perform basic math calculations.
--- Must be able to function in a fast-paced, demanding, ever-changing environment. INTERESTED: Please email resume to 3455@kellyservices.com OR call 507-416-4206 to discuss more.

Keywords: Kelly Services, Spokane , Customer Care Rep, Other , Spokane, Washington

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