PATIENT CARE COORDINATOR
Company: Marimn Health
Posted on: November 24, 2022
Come work for Marimn Health - voted one of the Best Places to
Work in the Inland Northwest in 2018, 2019, 2020 and 2021 and
Modern Healthcare's Family Friendliest Employer in 2020! Fantastic
benefits, flexible schedules, paid holidays and ability to choose
vacation times! Please note that this position is in Plummer, ID.
Carpool opportunities are available. QUALIFICATIONS: High school
diploma or GED required. Availability to work as scheduled on
clinic days. Consistent work history indicating exemplary
attendance, excellent customer service and the ability to work
positively and efficiently with both the public and in a team
oriented environment required. Cashiering experience required.
Physician/Dental/Optical/Chiropractic scheduling within NextGen
Electronic Practice Management experience preferred. Keyboarding,
computer and 10-key experience required.
Medical/Dental/Optical/Chiropractic terminology preferred.
Excellent verbal and written skills required. Previous experience
providing excellent customer service both on the phone and in
person while managing stressors without projecting on the patient
or team members required. ADA ESSENTIAL FUNCTIONS: Hearing: within
normal limits with or without use of corrective hearing devices.
Vision: adequate to read 12-point type with or without use of
corrective lenses. Must be able to verbally interact with staff,
clients and public. Manual dexterity of hands/fingers for writing
and data entry. Able to lift up to 30 lbs. Standing/walking 10 -
50% of the day. Sitting 50 - 90% of the day. Pushing up to 30 lbs.
Pulling up to 30 lbs. RESPONSIBILITIES: Delivery of excellent
customer service to ensure that each person, internally and
externally is greeted professionally with each and every
interaction. Orients new patients to Marimn Health and provides an
introduction to services and programs available. Serves as the
initial point of contact for patients. Appropriately manages
patient's questions, concerns or issues. Able to direct patients to
the appropriate resource within the organization. Registers new
patients into NextGen (EPM) and Pharmacy Software following
approved protocol and procedures. Advises patient of payment
responsibilities and billing protocols appropriate for each
patient. Pre-screens patients for Purchased and Referred Care and
Sliding Fee eligibility. Advises patients of discount and payment
options. Responsible for collection and maintenance of: demographic
information; eligibility information; Patient Privacy notices;
income information and other information assigned as it relates to
funding sources (i.e. UDS, third party payers, etc.) Appropriately
schedules patient appointments using the company's systems and
standard solicitation of reason for visit; Primary Care Provider
(PCP); appropriate identification of patient using name and date of
birth. Ensures scheduled appointments are within guidelines of
appointments for medical, dental, BH visits and variances are
communicated to the appropriate team. Initiates patient visit and
ensures check-in procedures are completed efficiently and
appropriately to create the encounter and initiate the billing of
charges. Verifies patient demographics, assigns appropriate
rendering provider; attaches correct and updated insurance to the
encounter. Notifies health care provider (i.e. nursing, medical,
dental, behavioral health) regarding late arrivals, no-shows and
cancellations in order to optimize provider time. Completes
appointment reminder calls for medical patient appointments at
least one business day prior to appointment. Reminds patients of
appointment date, time and provider and informs them of expected
payment due at time of service. Works collaboratively with revenue
staff to effectively manage and collect revenue related to patient
encounters. Responsible for collection, recording and securing
payment and preparation and issuance of receipt for payment.
Assists patients with alternate resources by providing contact
information and/or introduction to the organization's Outreach and
Enrollment Team responsible for assisting patients with evaluation
of alternate resources. Works collaboratively as part of the
reception pool, gaining the skills required to work in various
reception areas to best facilitate patient and staffing needs.
Handles patient calls thoroughly and appropriately, exhausting all
resources to assist before transferring. Able to manage self and
not project stress onto patients or fellow team members. Processes
patient payments and prepares receipts. Maintains the cash drawer
following departmental policies and procedures. Prepares deposits
from daily receipts and third party payments, as required. Assists
as a team member, as required, with updating policies and
procedures, serves on committees and works with the manager and
other departments to maintain positive patient/clinic interaction.
Other duties as assigned. PM22PI195948552
Keywords: Marimn Health, Spokane , PATIENT CARE COORDINATOR, Other , Spokane, Washington
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