Patient Care Coordinator (CMA's highly encouraged to apply)
Company: Kinwell Health
Location: Spokane
Posted on: January 26, 2023
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Job Description:
Our Spokane Valley clinic is seeking a Part-time/PRN Patient
Care Coordinator. This position will work a minimum of 20
hours/week on a rotating/flexible schedule. This position will not
include benefits About us Kinwell Health is a well-capitalized
primary care startup operating principally in the state of
Washington. Our focus is to create a delightful care experience. We
are seeking a Patient Services Coordinator to be the face or our
clinics!Our team is building a place where a sense of belonging
thrives. Where your authentic selves are valued and respected. We
celebrate diversity of thought, ideas, and culture. We are as
passionate about building a great place to work as we are about
nurturing the health of those we serve.We understand that
healthcare has become too complex for our patients and for our
clinicians. Kinwell Health is leveraging its investment from
Washington's largest not-for-profit health plan, Premera, to create
a primary care offering that is holistic, seamless and care
centric. For too long, reimbursement for primary care has been
misaligned and under-valued. We are working to make a change for
our communities; this journey begins with how we serve our
patients.We bring authenticity and agility to work every day and
thrive in the opportunity to create something refreshing and new.
This is where you come in. As a Patient Services Coordinator, you
will use your customer service and clerical skills to assist in
delighting our patients. What you will do, a day in the life 1.
Build something new2. Take care of patients outside the
transaction3. Be a part of an exceptional team4. Commit to a
differentiated experience for each patient, every time5. Learn,
grow and help others to do the same Specifically, job requirements:
1. Greet patients and visitors and directs them accordingly2.
Scheduling of new patient and follow up appointments3. Obtains
insurance authorization to process patients for services needed4.
Collects and processes copays as appropriate5. Assists patient with
check-in process and completing their portion of patient history in
the EMR6. Answers incoming phone calls and assists caller or
directs calls accordingly7. Communicates status of all patients and
requests to clinical staff, physicians, or center manager to ensure
continuous operation of center.8. Proficient in use of the EMR
and/or a willingness to develop proficiency9. Assist with referrals
when needed10. Follows HIPAA guidelines and safety rules as
outlined in training11. Attend and participate in team huddles,
center staff meetings, ongoing training12. Performs all duties to
achieve or exceed established and desired service standards and
create a delightful patient experience before, during and after the
visit13. Performs other duties as assigned Critical to the work -
you must have these: 1. High School Diploma or GED. Being a CMA is
a major bonus!2. One year of prior medical practice or
administrative experience3. Experience in a customer service
environment4. Demonstrated intermediate knowledge of PC's, word
processing, data entry and EMRs5. Basic Life Support (BLS) for
Health Care required at time of hire from American Heart
Association (AHA) or Military Training Network (MTN) Nice to bring
- you might have these: 1. Excellent critical thinking,
flexibility, problem solving and communication skills2. An interest
in growing and developing skill and knowledge to be able to take on
larger tasks or roles3. Experience using EPIC4. Associates Degree5.
Bilingual- Spanish preferred Other attributes you bring: 1.
Customer service skills to ensure an enjoyable and pleasant check
in, check out as well as pre and post appointment interaction2.
Excellent interpersonal skills including phone communication3.
Skill operating computer in a Windows environment utilizing
Outlook, Work, and Excel4. Excellent verbal and written
communication skills5. Ability to interact effectively with
associates and management at all levels6. Independent decision
making skills and ability to influence others to resolve issues7.
Ability to work as a member of a team or independently without
supervision or direction8. Demonstrated ability to exercise
judgment to handle sensitive and confidential information in a
discrete and professional manner9. Ability to work in fast paced
environment while maintaining strong attention to detail Working
Environment Work is performed within a normal clinical office
environment with ambient temperatures Physical Requirements The
following have been identified as essential physical requirements
of this job and must be performed with or without an accommodation.
This is primarily a sedentary role which requires the ability to
exert up to 25 lbs. of force occasionally and/or a negligible
amount of force frequently or constantly to lift, carry, push,
pull, or otherwise move objects, including the human body. This
role requires the ability to keyboard and to communicate clearly
and understandably in person, and over the telephone. What we will
bring: 1. An operations model dedicated to wholistic patient care,
and to elevating work across the care team2. A compensation package
that includes: Competitive base payJob Types: Part-time, PRN, Per
diemPay: $21.00 - $24.00 per hourBenefits: Paid trainingSchedule:
Monday to Friday No weekends Rotating shiftCOVID-19
considerations:Proof of COVID 19 vaccination is required for
employees who interact with patients, access a shared office space,
or engage with other team members, except where a medical or
religious accommodation applies.Education: High school or
equivalent (Preferred)Experience: Medical office: 1 year
(Required)Work Location: One location
Keywords: Kinwell Health, Spokane , Patient Care Coordinator (CMA's highly encouraged to apply), Other , Spokane, Washington
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