Patient Care Coordinator (CMA's highly encouraged to apply)

Company: Kinwell Health
Location: Spokane
Posted on: January 26, 2023

Job Description:

Our Spokane Valley clinic is seeking a Part-time/PRN Patient Care Coordinator. This position will work a minimum of 20 hours/week on a rotating/flexible schedule. This position will not include benefits About us Kinwell Health is a well-capitalized primary care startup operating principally in the state of Washington. Our focus is to create a delightful care experience. We are seeking a Patient Services Coordinator to be the face or our clinics!Our team is building a place where a sense of belonging thrives. Where your authentic selves are valued and respected. We celebrate diversity of thought, ideas, and culture. We are as passionate about building a great place to work as we are about nurturing the health of those we serve.We understand that healthcare has become too complex for our patients and for our clinicians. Kinwell Health is leveraging its investment from Washington's largest not-for-profit health plan, Premera, to create a primary care offering that is holistic, seamless and care centric. For too long, reimbursement for primary care has been misaligned and under-valued. We are working to make a change for our communities; this journey begins with how we serve our patients.We bring authenticity and agility to work every day and thrive in the opportunity to create something refreshing and new. This is where you come in. As a Patient Services Coordinator, you will use your customer service and clerical skills to assist in delighting our patients. What you will do, a day in the life 1. Build something new2. Take care of patients outside the transaction3. Be a part of an exceptional team4. Commit to a differentiated experience for each patient, every time5. Learn, grow and help others to do the same Specifically, job requirements: 1. Greet patients and visitors and directs them accordingly2. Scheduling of new patient and follow up appointments3. Obtains insurance authorization to process patients for services needed4. Collects and processes copays as appropriate5. Assists patient with check-in process and completing their portion of patient history in the EMR6. Answers incoming phone calls and assists caller or directs calls accordingly7. Communicates status of all patients and requests to clinical staff, physicians, or center manager to ensure continuous operation of center.8. Proficient in use of the EMR and/or a willingness to develop proficiency9. Assist with referrals when needed10. Follows HIPAA guidelines and safety rules as outlined in training11. Attend and participate in team huddles, center staff meetings, ongoing training12. Performs all duties to achieve or exceed established and desired service standards and create a delightful patient experience before, during and after the visit13. Performs other duties as assigned Critical to the work - you must have these: 1. High School Diploma or GED. Being a CMA is a major bonus!2. One year of prior medical practice or administrative experience3. Experience in a customer service environment4. Demonstrated intermediate knowledge of PC's, word processing, data entry and EMRs5. Basic Life Support (BLS) for Health Care required at time of hire from American Heart Association (AHA) or Military Training Network (MTN) Nice to bring - you might have these: 1. Excellent critical thinking, flexibility, problem solving and communication skills2. An interest in growing and developing skill and knowledge to be able to take on larger tasks or roles3. Experience using EPIC4. Associates Degree5. Bilingual- Spanish preferred Other attributes you bring: 1. Customer service skills to ensure an enjoyable and pleasant check in, check out as well as pre and post appointment interaction2. Excellent interpersonal skills including phone communication3. Skill operating computer in a Windows environment utilizing Outlook, Work, and Excel4. Excellent verbal and written communication skills5. Ability to interact effectively with associates and management at all levels6. Independent decision making skills and ability to influence others to resolve issues7. Ability to work as a member of a team or independently without supervision or direction8. Demonstrated ability to exercise judgment to handle sensitive and confidential information in a discrete and professional manner9. Ability to work in fast paced environment while maintaining strong attention to detail Working Environment Work is performed within a normal clinical office environment with ambient temperatures Physical Requirements The following have been identified as essential physical requirements of this job and must be performed with or without an accommodation. This is primarily a sedentary role which requires the ability to exert up to 25 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. This role requires the ability to keyboard and to communicate clearly and understandably in person, and over the telephone. What we will bring: 1. An operations model dedicated to wholistic patient care, and to elevating work across the care team2. A compensation package that includes: Competitive base payJob Types: Part-time, PRN, Per diemPay: $21.00 - $24.00 per hourBenefits: Paid trainingSchedule: Monday to Friday No weekends Rotating shiftCOVID-19 considerations:Proof of COVID 19 vaccination is required for employees who interact with patients, access a shared office space, or engage with other team members, except where a medical or religious accommodation applies.Education: High school or equivalent (Preferred)Experience: Medical office: 1 year (Required)Work Location: One location

Keywords: Kinwell Health, Spokane , Patient Care Coordinator (CMA's highly encouraged to apply), Other , Spokane, Washington