PATIENT CARE COORDINATOR

Company: Marimn Health
Location: Spokane
Posted on: March 16, 2023

Job Description:

Come work for Marimn Health - voted one of the Best Places to Work in the Inland Northwest in 2018, 2019, 2020 and 2021 and Modern Healthcare's Family Friendliest Employer in 2020! Fantastic benefits, flexible schedules, paid holidays and ability to choose vacation times!

Please note that this position is in Plummer, ID. Carpool opportunities are available.

QUALIFICATIONS: High school diploma or GED required. Availability to work as scheduled on clinic days. Consistent work history indicating exemplary attendance, excellent customer service and the ability to work positively and efficiently with both the public and in a team oriented environment required. Cashiering experience required. Physician/Dental/Optical/Chiropractic scheduling within NextGen Electronic Practice Management experience preferred. Keyboarding, computer and 10-key experience required. Medical/Dental/Optical/Chiropractic terminology preferred. Excellent verbal and written skills required. Previous experience providing excellent customer service both on the phone and in person while managing stressors without projecting on the patient or team members required.

ADA ESSENTIAL FUNCTIONS:
Hearing: within normal limits with or without use of corrective hearing devices.
Vision: adequate to read 12-point type with or without use of corrective lenses.
Must be able to verbally interact with staff, clients and public.
Manual dexterity of hands/fingers for writing and data entry.
Able to lift up to 30 lbs.
Standing/walking 10 - 50% of the day.
Sitting 50 - 90% of the day.
Pushing up to 30 lbs.
Pulling up to 30 lbs.

RESPONSIBILITIES:
Delivery of excellent customer service to ensure that each person, internally and externally is greeted professionally with each and every interaction.
Orients new patients to Marimn Health and provides an introduction to services and programs available.
Serves as the initial point of contact for patients. Appropriately manages patient's questions, concerns or issues. Able to direct patients to the appropriate resource within the organization.
Registers new patients into NextGen (EPM) and Pharmacy Software following approved protocol and procedures. Advises patient of payment responsibilities and billing protocols appropriate for each patient.
Pre-screens patients for Purchased and Referred Care and Sliding Fee eligibility. Advises patients of discount and payment options.
Responsible for collection and maintenance of: demographic information; eligibility information; Patient Privacy notices; income information and other information assigned as it relates to funding sources (i.e. UDS, third party payers, etc.)
Appropriately schedules patient appointments using the company's systems and standard solicitation of reason for visit; Primary Care Provider (PCP); appropriate identification of patient using name and date of birth. Ensures scheduled appointments are within guidelines of appointments for medical, dental, BH visits and variances are communicated to the appropriate team.
Initiates patient visit and ensures check-in procedures are completed efficiently and appropriately to create the encounter and initiate the billing of charges. Verifies patient demographics, assigns appropriate rendering provider; attaches correct and updated insurance to the encounter.
Notifies health care provider (i.e. nursing, medical, dental, behavioral health) regarding late arrivals, no-shows and cancellations in order to optimize provider time.
Completes appointment reminder calls for medical patient appointments at least one business day prior to appointment. Reminds patients of appointment date, time and provider and informs them of expected payment due at time of service.
Works collaboratively with revenue staff to effectively manage and collect revenue related to patient encounters. Responsible for collection, recording and securing payment and preparation and issuance of receipt for payment.
Assists patients with alternate resources by providing contact information and/or introduction to the organization's Outreach and Enrollment Team responsible for assisting patients with evaluation of alternate resources.
Works collaboratively as part of the reception pool, gaining the skills required to work in various reception areas to best facilitate patient and staffing needs.
Handles patient calls thoroughly and appropriately, exhausting all resources to assist before transferring.
Able to manage self and not project stress onto patients or fellow team members.
Processes patient payments and prepares receipts.
Maintains the cash drawer following departmental policies and procedures.
Prepares deposits from daily receipts and third party payments, as required.
Assists as a team member, as required, with updating policies and procedures, serves on committees and works with the manager and other departments to maintain positive patient/clinic interaction.
Other duties as assigned.

PM22

PI206643396

Keywords: Marimn Health, Spokane , PATIENT CARE COORDINATOR, Other , Spokane, Washington