Desktop Support

Company: SAIC
Location: Walla Walla
Posted on: May 25, 2023

Job Description:

Job ID: 2306647


Location: WALLA WALLA, WA, US


Date Posted: 2023-05-09


Category: Information Technology


Subcategory: Technical Support


Schedule: Full-time


Shift: Day Job


Travel: No


Minimum Clearance Required: Interim Secret


Clearance Level Must Be Able to Obtain: Secret


Potential for Remote Work: No


Description


SAIC is seeking a Desktop Support in Walla Walla, WA to support the US Army Corps of Engineers Revolutionary IT Services (USACE RITS) to provide second-tier support to end-users for PC, server, mainframe applications, and hardware and interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Handle escalated tickets from first-tier help desk support.


NOTE: Must be willing to travel within a 2 hour radius, to other USACE locations, during work hours.


NOTE: This position can support between $40-48K (depending upon experience and skill level)


JOB DESCRIPTION:


Perform technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages

Install and test personal computers, printers, and other peripherals

Configure operating system, load shrink-wrap programs and other application software programs

Troubleshoot printer, computer, and peripheral incidents

Perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software

Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user problems


Qualifications


REQUIRED EDUCATION AND EXPERIENCE:


Associates and 1 year or more of related experience; two (2) additional years of experience accepted in lieu of degree

Experience in Tier II helpdesk environment

Experience installing and configuring Windows 10 and MS Office 365 applications

Experience using ServiceNow or a similar ticketing system

Must be able to work Monday through Friday; 8 hour shift any time between 6AM and 6PM local time. After hours support may be required

Must be willing to travel when necessary

Must have a valid driver's license and willing to travel to other locations within 2 hour radius during work hours


REQUIRED CERTIFICATIONS:


Current DoD 8570 IAT Level I or higher certification such as A+ CE, Network+, CCNA-Security, Security+ CE, etc


REQUIRED CLEARANCE:


Interim Secret Clearance required prior to start; SAIC will help to obtain

Must be a current US Citizen


Target salary range: $35,001 - $45,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.


Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Keywords: SAIC, Spokane , Desktop Support, Other , Walla Walla, Washington