Desktop Support

Company: SAIC
Location: Walla Walla
Posted on: May 27, 2023

Job Description:

Description
SAIC is seeking a Desktop Support in Walla Walla, WA to support the US Army Corps of Engineers Revolutionary IT Services (USACE RITS) to provide second-tier support to end-users for PC, server, mainframe applications, and hardware and interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Handle escalated tickets from first-tier help desk support.
NOTE: Must be willing to travel within a 2 hour radius, to other USACE locations, during work hours.
NOTE: This position can support between $40-48K (depending upon experience and skill level)
JOB DESCRIPTION:

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  Perform technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages
  
  
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  Install and test personal computers, printers, and other peripherals
  
  
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  Configure operating system, load shrink-wrap programs and other application software programs
  
  
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  Troubleshoot printer, computer, and peripheral incidents
  
  
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  Perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software
  
  
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  Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user problems
  
  
  Qualifications
  REQUIRED EDUCATION AND EXPERIENCE:
  
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    Associates and 1 year or more of related experience; two (2) additional years of experience accepted in lieu of degree
    
    
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    Experience in Tier II helpdesk environment
    
    
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    Experience installing and configuring Windows 10 and MS Office 365 applications
    
    
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    Experience using ServiceNow or a similar ticketing system
    
    
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    Must be able to work Monday through Friday; 8 hour shift any time between 6AM and 6PM local time. After hours support may be required
    
    
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    Must be willing to travel when necessary
    
    
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    Must have a valid driver's license and willing to travel to other locations within 2 hour radius during work hours
    
    
    REQUIRED CERTIFICATIONS:
    
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    • Current DoD 8570 IAT Level I or higher certification such as A+ CE, Network+, CCNA-Security, Security+ CE, etc
      
      REQUIRED CLEARANCE:
      
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        Interim Secret Clearance required prior to start; SAIC will help to obtain
        
        
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        Must be a current US Citizen
        
        
        Target salary range: $35,001 - $45,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
        Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2306647
        SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

Keywords: SAIC, Spokane , Desktop Support, Other , Walla Walla, Washington