Crisis Line Supervisor - Regional Crisis/988 Line - Wed - Sat 1PM-11:30PM
Company: Frontier Behavioral Health
Location: Spokane
Posted on: September 17, 2023
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Job Description:
SHIFT: Wednesday-Saturday - 1PM-11:30PM. Frontier Behavioral
Health's presence in Spokane is more than 100 years strong,
allowing our non-profit organization to understand the varied needs
of our clients and the larger community. Our programs are designed
to provide evidence-based treatment to adults, youth and seniors
who are dealing with a wide range of behavioral health issues. As a
Trauma-Informed Care Organization, we firmly believe in recovery
and that our clients can lead fulfilling and meaningful lives, and
we consider it an honor and a privilege to assist them in their
journey. If you want to have a positive impact in the lives of
others come join us!Telephone crisis intervention services is a
24/7/365 behavioral health crisis hotline for a six-county region.
The crisis hotline is staffed by skilled professionals that triage
and assess crisis by phone and make appropriate referrals to
resources, mobile crisis staff or Designated Crisis Responders. The
regional crisis line is accredited by the American Association of
Suicidology and is a provider for the National Suicide Prevention
Lifeline network and is part of the new 9-8-8 line to ensure
everyone experiencing a behavioral health crisis in the Spokane
Regional Service Area have immediate access to suicide prevention
and crisis services through a three-digit phone number. SHIFT:
Wednesday-Saturday - 1PM-11:30PM In this position, you will provide
direct supervision and consultation on appropriate crisis
intervention to assigned clinical staff. Provide crisis service to
adults and/or children and families as assigned by Director.
Facilitate internal and external customers satisfaction and
responsiveness. Participate in planning and evaluation of the
program. Train and supervise staff to ensure compliance and
implementation of service goals and objectives. Provide
consultation and education to other FBH staff and to the community.
Participate in peer review, supervision, team
staffing/consultation, in-house educational and administrative
meetings as directed. Monitor and facilitate communication of
staff, the clients and families we serve, interagency, and crisis
line interactions. ESSENTIAL DUTIES AND RESPONSIBILITIES include
but are not limited to the following: Participate in planning and
evaluation of the program. Utilize monitoring tools to ensure
staff's compliance with contract and WAC and contractor
requirements for external entity monitoring. Responsibilities
include interviewing, hiring, and training employees; planning,
assigning, and directing work; appraising performance, providing
positive employee recognition, coaching to potential and corrective
action as needed. Develop policies, procedures, workflows, and job
aids as needed. Continually seek areas of opportunity for program
and process improvement and work in collaboration with director and
program administrator to implement positive change. Support the
operationalization of a schedule that ensures adequate 24/7/365
coverage for crisis services. Assist with audits and reviews
including preparation as requested by the director and program
administrator. Participate in maintaining a quality crisis training
program that incorporates best practices in assessing risk, and the
delivery of crisis intervention and stabilization services to all
populations. Provide consultation and education to other FBH staff
and to the community. Provide direct crisis services as required
and assist staff in escalated cases. Monitor assigned staff's
provision of quality crisis intervention services which include
development of a viable safety plan and referral to other services
and resources to support individuals' safety and 988 follow up
services as indicated. Monitor and facilitate communication of
staff, families we serve, interagency and treatment/client
interaction. Ensure all assigned staff perform FBH charting
requirements, correspondence, Workday, and other paperwork in a
complete and timely manner. Ensure equal opportunity for all
assigned staff with regards to work assignments, training,
promotions and other conditions and privileges of employment.
Responsible for the overall direction, coordination, and evaluation
of their assigned team. Escalate barriers, high risk situations,
unresolved concerns, etc. to the director or program administrator
as needed. Keep Director, Program Administrator and Management Team
informed of pertinent matters on a regular basis. Provided
supervisor coverage for vacant positions for shifts that require
supervisor coverage. Provide supervisory back-up services as
directed. Other duties as assigned._ QUALIFIED CANDIDATES WILL
HAVE: _ REQUIRED: 1. Master's degree in the behavioral sciences.2.
Three years of experience providing direct treatment services in
behavioral health care with children, youth, families, and/or
adults with serious emotional problems, mental illness and/or
co-occurring alcohol and substance use disorders.3. Experience with
crisis intervention, including risk assessments.4. Must meet the
Washington State requirements for designation as a Mental Health
Professional (MHP). Requirements for an MHP: A psychiatrist,
psychologist, psychiatric nurse or social worker as defined in
chapters 71.05 and 71.34 RCW; OR A person who is licensed or
qualifies for licensure by the department of health as a mental
health counselor, mental health counselor associate, marriage and
family therapist, or marriage and family therapist associate or who
possesses a Washington State associate license; OR A person with a
master's degree or further advanced degree in counseling or one of
the social sciences from an accredited college or university. Such
person shall have, in addition, at least two years of experience in
direct treatment of persons with mental illness or emotional such
experience gained under the supervision of a mental health
professional).5. Must submit for Agency Affiliation within 30 days
of hire if unlicensed. PREFERRED: Supervisory Experience. Active
Washington State Department of Health licensure (Licensed employees
have the title Supervisor II)_ PAY RANGE (Salary/Exempt): _
Supervisor I - No Licensure: $76,068.05 - $92,672.72 Supervisor II
- Licensure: $82,045.93 - $99,955.48 All pay is based on longevity
at Frontier Behavioral Health, thus the starting pay is as follows:
Supervisor I - No Licensure: $76,068.05 Supervisor II - Licensure:
$82,045.93 This shift is eligible for added shift differential. _
WHY CHOOSE FRONTIER BEHAVIORAL HEALTH? _ At Frontier Behavioral
Health, we value our employees and recognize the importance of
EVERY employee's contribution to our mission. Our behavioral health
services make a positive difference in the lives of those we serve
and contribute to the health, safety, and quality of life for
everyone in Spokane County. At FBH we have a variety of client
services, including outpatient, inpatient, community outreach,
crisis services, partnerships with schools, law enforcement and
more. Our evidence-based, culturally appropriate, trauma informed
behavioral health services address the diverse needs of those we
serve. WE BELIEVE IN WORK LIFE BALANCE: Paid Time Off - Employees
accrue up to 26 days of PTO in the first year of employment! Plus 9
Paid Federal Holidays! Sick Leave - Extended Sick Leave and Paid
Sick and Safe Time. Some positions qualify for a Compressed
Workweek option resulting in up to additional 26 days off per
year._ OUR BENEFITS AND PERKS ARE AMAZING! _ BENEFITS: Medical,
Dental and Vision Retirement - We offer an impressive 403b plan
including standard 3% employer contribution plus an additional 3%
employer match. Flexible Spending Accounts Life Insurance - Company
paid coverage that starts the first of the month following 6 months
from your date of hire. PERKS: Signing Bonus! Federal and State
Loan Forgiveness Program for qualifying Programs. Reimbursement of
License/Certification application fee that is required for the
position. No-cost licensure supervision for those pursuing clinical
licensure. Free Employee Assistance Program _Staff Discounts at
various FBH partners throughout Spokane!__Benefits described above
are based on employees who hold .5 FTE positions or greater and/or
some benefits vary based on FTE._Job Type: Full-timePay: $76,068.05
- $99,955.48 per yearBenefits: 401(k) 401(k) matching Dental
insurance Employee assistance program Employee discount Flexible
spending account Health insurance Life insurance Paid time off
Professional development assistance Vision insuranceSupplemental
pay types: Signing bonusWork Location: In person
Keywords: Frontier Behavioral Health, Spokane , Crisis Line Supervisor - Regional Crisis/988 Line - Wed - Sat 1PM-11:30PM, Other , Spokane, Washington
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