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Crisis Line Supervisor - Regional Crisis/988 Line - Wed - Sat 1PM-11:30PM

Company: Frontier Behavioral Health
Location: Spokane
Posted on: September 17, 2023

Job Description:

SHIFT: Wednesday-Saturday - 1PM-11:30PM. Frontier Behavioral Health's presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us!Telephone crisis intervention services is a 24/7/365 behavioral health crisis hotline for a six-county region. The crisis hotline is staffed by skilled professionals that triage and assess crisis by phone and make appropriate referrals to resources, mobile crisis staff or Designated Crisis Responders. The regional crisis line is accredited by the American Association of Suicidology and is a provider for the National Suicide Prevention Lifeline network and is part of the new 9-8-8 line to ensure everyone experiencing a behavioral health crisis in the Spokane Regional Service Area have immediate access to suicide prevention and crisis services through a three-digit phone number. SHIFT: Wednesday-Saturday - 1PM-11:30PM In this position, you will provide direct supervision and consultation on appropriate crisis intervention to assigned clinical staff. Provide crisis service to adults and/or children and families as assigned by Director. Facilitate internal and external customers satisfaction and responsiveness. Participate in planning and evaluation of the program. Train and supervise staff to ensure compliance and implementation of service goals and objectives. Provide consultation and education to other FBH staff and to the community. Participate in peer review, supervision, team staffing/consultation, in-house educational and administrative meetings as directed. Monitor and facilitate communication of staff, the clients and families we serve, interagency, and crisis line interactions. ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following: Participate in planning and evaluation of the program. Utilize monitoring tools to ensure staff's compliance with contract and WAC and contractor requirements for external entity monitoring. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance, providing positive employee recognition, coaching to potential and corrective action as needed. Develop policies, procedures, workflows, and job aids as needed. Continually seek areas of opportunity for program and process improvement and work in collaboration with director and program administrator to implement positive change. Support the operationalization of a schedule that ensures adequate 24/7/365 coverage for crisis services. Assist with audits and reviews including preparation as requested by the director and program administrator. Participate in maintaining a quality crisis training program that incorporates best practices in assessing risk, and the delivery of crisis intervention and stabilization services to all populations. Provide consultation and education to other FBH staff and to the community. Provide direct crisis services as required and assist staff in escalated cases. Monitor assigned staff's provision of quality crisis intervention services which include development of a viable safety plan and referral to other services and resources to support individuals' safety and 988 follow up services as indicated. Monitor and facilitate communication of staff, families we serve, interagency and treatment/client interaction. Ensure all assigned staff perform FBH charting requirements, correspondence, Workday, and other paperwork in a complete and timely manner. Ensure equal opportunity for all assigned staff with regards to work assignments, training, promotions and other conditions and privileges of employment. Responsible for the overall direction, coordination, and evaluation of their assigned team. Escalate barriers, high risk situations, unresolved concerns, etc. to the director or program administrator as needed. Keep Director, Program Administrator and Management Team informed of pertinent matters on a regular basis. Provided supervisor coverage for vacant positions for shifts that require supervisor coverage. Provide supervisory back-up services as directed. Other duties as assigned._ QUALIFIED CANDIDATES WILL HAVE: _ REQUIRED: 1. Master's degree in the behavioral sciences.2. Three years of experience providing direct treatment services in behavioral health care with children, youth, families, and/or adults with serious emotional problems, mental illness and/or co-occurring alcohol and substance use disorders.3. Experience with crisis intervention, including risk assessments.4. Must meet the Washington State requirements for designation as a Mental Health Professional (MHP). Requirements for an MHP: A psychiatrist, psychologist, psychiatric nurse or social worker as defined in chapters 71.05 and 71.34 RCW; OR A person who is licensed or qualifies for licensure by the department of health as a mental health counselor, mental health counselor associate, marriage and family therapist, or marriage and family therapist associate or who possesses a Washington State associate license; OR A person with a master's degree or further advanced degree in counseling or one of the social sciences from an accredited college or university. Such person shall have, in addition, at least two years of experience in direct treatment of persons with mental illness or emotional such experience gained under the supervision of a mental health professional).5. Must submit for Agency Affiliation within 30 days of hire if unlicensed. PREFERRED: Supervisory Experience. Active Washington State Department of Health licensure (Licensed employees have the title Supervisor II)_ PAY RANGE (Salary/Exempt): _ Supervisor I - No Licensure: $76,068.05 - $92,672.72 Supervisor II - Licensure: $82,045.93 - $99,955.48 All pay is based on longevity at Frontier Behavioral Health, thus the starting pay is as follows: Supervisor I - No Licensure: $76,068.05 Supervisor II - Licensure: $82,045.93 This shift is eligible for added shift differential. _ WHY CHOOSE FRONTIER BEHAVIORAL HEALTH? _ At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee's contribution to our mission. Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County. At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more. Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve. WE BELIEVE IN WORK LIFE BALANCE: Paid Time Off - Employees accrue up to 26 days of PTO in the first year of employment! Plus 9 Paid Federal Holidays! Sick Leave - Extended Sick Leave and Paid Sick and Safe Time. Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year._ OUR BENEFITS AND PERKS ARE AMAZING! _ BENEFITS: Medical, Dental and Vision Retirement - We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match. Flexible Spending Accounts Life Insurance - Company paid coverage that starts the first of the month following 6 months from your date of hire. PERKS: Signing Bonus! Federal and State Loan Forgiveness Program for qualifying Programs. Reimbursement of License/Certification application fee that is required for the position. No-cost licensure supervision for those pursuing clinical licensure. Free Employee Assistance Program _Staff Discounts at various FBH partners throughout Spokane!__Benefits described above are based on employees who hold .5 FTE positions or greater and/or some benefits vary based on FTE._Job Type: Full-timePay: $76,068.05 - $99,955.48 per yearBenefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Paid time off Professional development assistance Vision insuranceSupplemental pay types: Signing bonusWork Location: In person

Keywords: Frontier Behavioral Health, Spokane , Crisis Line Supervisor - Regional Crisis/988 Line - Wed - Sat 1PM-11:30PM, Other , Spokane, Washington

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