IT SUPPORT SPECIALIST LEVEL I

Company: Aero-Flite, Inc.
Location: Spokane
Posted on: November 14, 2023

Job Description:

The mission of Aero-Flite is to provide exceptional firefighting aircraft and customer service in support of our ground firefighting partners. Our vision is to continually strive to improve our safety and service while offering greater value to our partner agencies.

*\ Summary *

Aero-Flite is looking for a dynamic IT Support Specialist Level I with experience to join our team.\ As a Technology Support Specialist I, you leverage your strong analytical and problem-solving skills to maintain, update, design and implement various systems within a production environment. This position assists in ensuring the company network operations are running smoothly and troubleshoot any issues to restore services as promptly as possible. Must be willing to work well with others and as a team member in an internal customer service role. This position is not remote based.

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*Essential Functions *

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

--- Respond to support calls and emails from end-users

--- Assist in configuring and managing mobile devices such as smartphones and tablets

--- Extensive M365 support and maintenance

--- Administration of systems that house confidential data

--- Light Network and System administration troubleshooting skills

--- Demonstrated ability to interpret the meaning of information from others

--- Proactive with the ability and desire to problem solve in a dynamic environment

--- Basic function skills related to networking, security, and operating systems

--- Maintain tracking of current IT trends with a keen interest in learning new technology

--- Exceptional knowledge of service and application delivery as well as successful service level agreement accomplishments

--- Ability to provide afterhours support for system maintenance/upgrades up to 10% of the time

--- Other duties as assigned

Competencies

--- Deadline oriented and organized

--- Ability to effectively communicate needs and challenges to others, intra/ interdepartmental, in a timely manner to others via various mediums.

--- Detail oriented, independent, flexible, and motivated.

--- Superior customer relationship management skills.

--- Ability to maintain confidentiality in all matters.

--- Excellent time management and organizational skills with the ability to coordinate multiple activities and set priority of tasks.

--- Support Aeroflite staff in all IT related matters.

*Position Type and Expected Hours of Work *

This is a full-time position. Days and hours of work are typically Monday through Friday, 7:00 am to 4:00 pm but will vary based upon business needs. Occasional evening and weekend work may be required.

*Travel *

Some travel overnight is expected, which may be pre-planned or urgent/unexpected.

Education and Experience

Required:

--- Experience in an IT Helpdesk support role

--- Knowledge and troubleshooting experience with mobile devices (Android and Apple devices).

--- 1-2 years' experience troubleshooting, maintaining and setting up Windows 7/8/8.1/10/11 operating systems;

--- 1-2 years' experience working with Windows software applications;

--- 1-2 years experience supporting users with Microsoft

Keywords: Aero-Flite, Inc., Spokane , IT SUPPORT SPECIALIST LEVEL I, Other , Spokane, Washington