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Customer Service Specialist

Company: MacKay Manufacturing
Location: Spokane
Posted on: June 11, 2019

Job Description:

Summary:The Customer Service Specialist provides outstanding service to our customers while managing the order process and ensuring delivery of timely and accurate documentation to the shop floor.We are looking for an upbeat individual with salesmanship abilities, great communication skills via email, over the phone and in person, technical savviness and a strong desire to beat customer expectations every time!Job Responsibilities:* Manage order entry and processing, including but not limited to: filing work orders, creating job order files, compile and release order packets to the shop floor (drawings, work orders, QA Sheets), scan all order documents and certifications into resource planning business systems* Serve as a main point of contact for the customer throughout entire order process providing constant communication with regards to quoting and pricing assistance, order changes to quantity and drawings, revision changes, scheduling, order fulfillment and dispute resolution. Collaborate with scheduling in an ongoing manner.* Foster customer relationships: manage and ensure the success of MacKay Manufacturing, Inc. customers including ongoing account management, customer satisfaction, and account maintenance. May include inside sales.* Add overages to material orders for each job utilizing judgment* Maintain and release master changes to documentation per supervisor requests* Perform customer specific review of vendor management inventory systems as required by the customer* Overtime may be required as business needs demand* Shift changes may be required as business needs demand* Comply with all quality requirements while continually maintaining and improving the effectiveness of MacKay's quality management system* Implement daily practices of Lean such as 5S, continuous improvement, and contribute to ongoing process efficiency* Support and participate in department goals as well as company goals* Look for opportunities to learn and share your knowledge and skills* Punctual attendance; at your work area at shift start* Treat others with respect and maintain a professional attitude* Be honest in all dealings* Other duties as assignedJob Requirements:* Excellent customer service skills; over the phone, in person and via electronic communications. Ability to remain professional, courteous and helpful at all times* Excellent time management and attention to detail* 3+ years customer service experience required, preferably in the manufacturing industry* Knowledge of manufacturing processes, custom production techniques and lean manufacturing concepts is desirable* Proficient in MS Office: Outlook, Word, Excel (build/link tables, create graphs)* 5+ years ERP/MRP/CSM software experience requiredPhysical Demands, Mental Demands and Working Conditions:Language Ability:Ability to read, analyze, and interpret technical procedures, blue prints, requirements and specifications. Ability to effectively present information and participate in discussions with groups of peers, employees and customers.Math Ability:Ability to work with basic mathematical concepts such as algebra, units of money and quantities. Ability to apply concepts such as tolerance, fractions, and other measurements.Reasoning Ability:Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of technical instructions in mathematical or diagram form and deal with several concrete variables.Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is occasionally exposed to work near moving mechanical parts. The noise level in the work environment is usually moderate.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include Close vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk. The employee is frequently required to sit; and occasionally required to climb or balance and stoop, kneel or crouch.

Keywords: MacKay Manufacturing, Spokane , Customer Service Specialist, Other , Spokane, Washington

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