SpokaneRecruiter Since 2001
the smart solution for Spokane jobs

Customer Success Specialist (Application Support)

Company: Aon
Location: Spokane
Posted on: July 14, 2019

Job Description:

Job Family US-WA-Spokane


Aon is looking for a Customer Success Specialist, Application Support

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions supporting Risk, in Spokane, WA.

Your impact as a Customer Success Specialist, Application Support

Bring your talents and ambition to help us set global standards and best practices in Risk Solutions and IP Management for our customers.

Job Responsibilities:

* This role requires a proactive customer engagement mentality with the objective of driving solutions focused customer success, to include:

* Driving product demos.

* Facilitating customer onboarding.

* Providing product training (possible participation in curriculum development).

* Be the Voice of the Customer back into product and development teams regarding ease of use and overall application functionality.

* Travel as required for customer engagements. (travel up to 50% of time in year one)

* As a member of Aon Intellectual Property (IP) Solutions support team you will:

* Use your expertise to diagnose and troubleshoot day to day requests for help from our Intellectual Property Solutions customers.

* Partner with Aon colleagues (consulting, professional services, engineering, test, etc.) to provide seamless solutions or handoff to/from support.

* Provide mentoring to team members to ensure adequate depth of coverage and consistent messaging to our customers.

* Comply with escalation and Service Level Agreement (SLA) policies & procedures.

You Bring Knowledge and Expertise

Required Experience:

* 3+ years in a related intellectual property, legal, and/or software support environment.

* Strong understanding of support methodologies, tools and processes.

* Excellent verbal and written communication skills and ability to learn.

* Self-motivated, able to work independently and perform multiple tasks under minimal supervision.

* Ability to lead group trainings and coordinate diverse client types towards efficient IP system utilization.

Preferred Experience:

* Technical + legal experience, and past success in client facing roles ideal.

* Role will be focused on trade secrets and related intellectual property management.

* Experience with support software for incident response & tracking.

* Experience with cloud-based SaaS is a plus.

* Knowledge of Agile and DevOps methodologies.


* Bachelor s degree or equivalent years of industry experience.

Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Aon is committed to a diverse workforce and is an affirmative action employer.

Keywords: Aon, Spokane , Customer Success Specialist (Application Support), Other , Spokane, Washington

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Other Jobs

PMHNP for Outpatient services in Spokane, WA
Description: Inland Northwest Behavioral Health INBH in Spokane, WA is seeking a--full-time Psychiatric Nurse Practitioner PMHNP to join our specialized team in the treatment of Behavioral Health patients. INBH (more...)
Company: Inland Northwest Behavioral Health - Universal Hea
Location: Spokane
Posted on: 07/19/2019

Project Coordinator - Waste Solutions
Description: Recruiter Engie Location Spokane, Washington Salary Competitive Posted 14 Jul 2019 Closes 13 Aug 2019 Ref 2005 FAC Sector Power and Nuclear Category Anaerobic Digestion, Information Technology, (more...)
Company: ENGIE
Location: Spokane
Posted on: 07/18/2019

Avon Glam Gig- Work from Home with Flexible Hours- Start today only $30 and choose FREE Gift Set
Description: Work from Home - Avon Sales Representative br About the Job br Work when you want and where you want. - make your own schedule. br Whatever your background, whether you come from Customer Service, (more...)
Company: Avon
Location: Spokane
Posted on: 07/18/2019

Home Care Aide
Description: Take advantage of this unique opportunity to learn the fundamentals of quality home care and deliver life-changing service to your clients. As an Addus Home Care Aide, you ll play a vital role in supporting (more...)
Company: Addus HomeCare
Location: Spokane
Posted on: 07/18/2019

Description: Stimson Lumber's Priest River location is looking for a talented Millwright to join the team. Visit: www.StimsonLumber.com/careers for more details and all available
Company: Stimson Lumber Company
Location: Spokane
Posted on: 07/19/2019

RN / Intensive Care Unit
Description: The benefits of taking a travel nursing job with Cross Country Nurses include: br ul li Free Private Housing or Generous Housing Allowance li Comprehensive Health Insurance with Prescription Coverage (more...)
Company: Cross Country Nurses
Location: Spokane
Posted on: 07/18/2019

Uber Eats Delivery - Spokane (Use Car, Bike or Scooter)
Description: Earn Extra Money Delivering for Uber Eats br Delivery-Partner available in Baton Rouge and Surrounding Areas br Earn on Your Own Schedule br Use your Car, Bike or Scooter br Sign up to start (more...)
Company: Uber Eats
Location: Spokane
Posted on: 07/19/2019

Description: The position:Founded in 1890, Whitworth University has been consistently ranked among the top regional colleges and universities in the West. In its strong liberal arts undergraduate and graduate programs, (more...)
Company: Whitworth University
Location: Spokane
Posted on: 07/19/2019

Babysitting Wanted - Young Parent With An Outgoing Life, Seeking Sitter
Description: Hi, my name is Laila and me and my husband would prefer someone
Company: Sitter
Location: Spokane
Posted on: 07/18/2019

Neurology Physician
Description: br MultiCare Neuroscience Institute located in Spokane, WA is seeking a General Neurologist to join our expanding institute. Our institute is very busy with a large regional referral network and is (more...)
Company: MultiCare
Location: Spokane
Posted on: 07/19/2019

Log In or Create An Account

Get the latest Washington jobs by following @recnetWA on Twitter!

Spokane RSS job feeds