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Project Specialist

Company: ENGIE Insight
Location: Spokane
Posted on: August 17, 2019

Job Description:

ENGIE Insight, formerly Ecova, partners with multi-site businesses that aim to thrive in a sustainable world. With a foundation of accurate and comprehensive resource data including energy, water, waste and telecom we apply technology and people expertise to lower costs, drive efficiencies and reduce environmental impact. More than 1,000 customers, including 25% of the Fortune 500, turn to ENGIE Insight to help move their sustainable resource management initiatives forward.

ENGIE Insights people are our greatest strength, bound by our vision to enable a sustainable world where people, organizations and the environment thrive. We are PASSIONATE about making our company and the world a better place, RESPONSIBLE in working with commitment and accountability, COLLABORATIVE with our colleagues and clients, and AGILE enough to work in a dynamic, changing industry.

The wide-ranging expertise of our diverse team fuels the innovation that places us on the leading edge of the energy industry. As such, we nurture a company culturethrough training, mentoring and professional developmentthat encourages all employees to thrive. If this the kind of place you see yourself working, we invite you to join ENGIE Insight.

*IN ORDER TO BE CONSIDERED FOR THE ROLE, YOUR RESUME MUST BE ATTACHED IN YOUR APPLICATION.

POSITION SUMMARY

Under the direction of a Project Coordinator or Team Leader, is responsible for performing all facets of opening and closing accounts for a designated special project.

ROLE DESCRIPTION

*

Collect information and details regarding needed utility services.
*

Coordinate setup and/or closure of accounts with utility providers.
*

May also coordinate meter sets, including negotiating terms and requirements.
*

Resolve service related issues.
*

Create sites/accounts in system.
*

Manage and maintain multiple spreadsheets containing large datasets.
*

Coordinate various details for special project.
*

Analyze and review reports and spreadsheets for accuracy, completeness, and errors.
*

Identify and resolve errors in both written and text documents.
*

Respond to customer questions, complaints and concerns to ensure customer retention and satisfaction.
*

May provide administrative services such as copying documents, composing email and internal memos, and creating presentations and reports.
*

Generate reports and prepare and monitor invoices.
*

Perform tasks including answering customer calls, responding to emails, printing and/or creating training materials, data entry, scheduling meetings and training sessions, filing documents.
*

Support project team as needed to meet deadlines.
*

Performs related work as required.

ROLE COMPETENCIES

* High school diploma or equivalent. AA degree a plus.

* Requires prior experience involving customer service, interacting with clients in person and by phone, and organizing and prioritizing work tasks. Prefer experience working with construction, contractors or utilities.

* Standard concepts, practices, and procedures within a particular field required.

* Strong organizational skills and attention to detail.

* Ability to multi-task.

* Ability to deliver a high level of customer service both internally and externally.

* Effective communication skills, both written and verbal

* Ability to remain calm during hectic periods of activity.

* Proven ability to work with Microsoft Office Suite products.

* Demonstrated ability to plan and accomplish goals within a deadline.

ENGIE INSIGHT INFORMATION
Our salaries are competitive and commensurate with experience. We are a performance-based culture and have goal-based incentive programs and generous employee benefits. Our comprehensive benefit package includes medical, dental, vision insurance, life, AD&D, short- and long-term disability insurance. We also offer flexible spending accounts and 401(k) with a generous employer match.

ENGIE Insight is an equal opportunity and affirmative action employer. All qualified applicants will be considered without regard to age, race, color, national origin, ancestry, sex, sexual orientation or preference, religion, marital status, citizenship, veteran status, or physical or mental disability.

Connect with ENGIE Insight: Twitter - LinkedIn - Facebook - Blog - Videos - Webinars

Keywords: ENGIE Insight, Spokane , Project Specialist, Other , Spokane, Washington

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