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Customer Service Representative

Company: MultiCare Health System
Location: Spokane
Posted on: November 9, 2019

Job Description:

Customer Service Representative
Job Number: 74379
Location: Spokane, WA

Job Category: Finance
Employment Type: Full-Time Regular
MultiCare Entity: MultiCare Health System
FTE: 1
Specialty: Not Applicable
Department: Patient Financial Services INW
Shift: Day
Work Schedule: NE

The reasons to work at MultiCare are as unique as the people who do. Join us for the professional challenges you seek. In the settings you prefer. With schedules that fit your life. Learn more at www.multicarejobs.org

Position Summary:
The PFE Customer Service Representative, as the primary point of contact for patients, provides exceptional customer service in response to a high volume of incoming calls regarding account status in compliance with department policies/procedures, and the Fair Debt Collections Practices Act (FDCPA) and HIPAA regulations. The Representative researches and resolves difficult and/or complex billing issues or discrepancies that builds relationships, and increases overall trust and satisfaction in the patient's financial experience.
This is an advanced level billing customer service position, working in a call center environment with limited supervision.

Minimum Requirements:
Three (3) years of health care billing or customer service experience required
OR
Eighteen (18) months of MHS Billing w/ significantly more progressive responsibilities and a high level of demonstrated customer service skills

Education/Licenses/Certifications:
AA degree preferred

Company Description:

Why Work for MultiCare?The reasons to work at MultiCare are as unique as the people who do. If you're motivated by career advancement, you'll appreciate our world-class employee education programs. If you love to work with technology, you'll find plenty of it here. And, of course, you can expect competitive pay and benefits. Most of all, you'll get to work with a diverse, talented team of employees who share our commitment to quality patient care.Provider ServicesAt MultiCare, Provider careers are both challenging and rewarding. As a MultiCare employee, you---ll find everything you need to excel in your job: outstanding facilities and resources, exceptional teammates, and a beautiful natural setting. Whether you join us as a MultiCare employee or one of our private practice physicians, you---ll find the work rewarding---both personally and professionally.--

Keywords: MultiCare Health System, Spokane , Customer Service Representative, Other , Spokane, Washington

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