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IT HELP DESK TECHNICIAN

Company: Marimn Health
Location: Spokane
Posted on: August 5, 2022

Job Description:

Come work for Marimn Health - voted one of the Best Places to Work in the Inland Northwest in 2018, 2019, 2020 and 2021 and Modern Healthcare's Family Friendliest Employer in 2020! Fantastic benefits, flexible schedules, paid holidays and ability to choose vacation times! Please note that this position is in Plummer, ID. Carpool opportunities are available. QUALIFICATIONS: Associate of Arts/Science (AA/AS) Degree in Computer Science or Engineering (or equivalent) required.A minimum of 2 years configuring PC's for use in LAN and WLAN environments, installing and configuring operating systems and Microsoft Office, and supporting end users in a help desk role required.Experience in health care, medical research, or public health setting preferred. Experience working in non-traditional operating system configurations including Virtual Servers, Microsoft Terminal Servers, and thin client environments preferred. Working knowledge of Microsoft products and Windows Server operating systems including Active Directory and Exchange, creating user accounts, setting security and file permissions preferred. Understand of data backup and recovery procedures required. Strong problem-solving and troubleshooting skills and flexibility to adapt to changing priorities needed. Understanding of and experience troubleshooting electrical circuits as applied to telecommunications and networking systems preferred. Understanding of basic networking concepts such as DHCP, DNS resolution and general web concepts required. Experience with simple web development, HTML, WordPress. Previous development/programming experience a plus. Should have excellent oral and written communication skills. ADA ESSENTIAL FUNCTIONS: Hearing: within normal limits with or without use of corrective hearing devices. Vision: adequate to read 12-point type with or without use of corrective lenses. Must be able to verbally interact with staff, clients and public. Manual dexterity of hands/fingers for writing and data entry. Able to lift up to 50 lbs. Standing 50% of the day. Walking 50% of the day. Pushing up to 80 lbs. Pulling up to 80 lbs. Ability to handle multiple demands and deadlines. RESPONSIBILITIES: Creates network user accounts and accounts in other various software applications. Provides desktop, print, and network support to end-users. Sets up Windows based workstations on company network manually and via Remote Installation methods. Proficient installing and using common productivity tools including Microsoft Office suite of software. Keep content of Internet and Intranet website up to date and relevant to Marimn Health Mission as requested. Works well with all departments to maintain existing and future network needs and support individual business applications. Installs and configures clients/server applications as required by different departments. Follows procedures and/or instructions given while working on IT infrastructure. Provides expert and creative solutions to user problems in a very small team environment. Assists in maintaining an accurate inventory of IT equipment. Processes work assignments in a professional and accurate and timely manner. Consistently adheres to strict confidentiality. Consistently performs routine duties without reminders. Identifies and communicates time frame for completion of tasks assigned. Provide excellent internal and external customer service, routing inquiries, questions and concerns through the appropriate process for resolution. Maintains a clean and neat professional appearance in accordance with company and departmental policy. Work duty hours and break time with clear communication with the supervisor. Consistently exhibits interpersonal, group, and written communication skills. Uses e-mail services/internet appropriately, limiting usage to business-related needs. Uses phone for company business. Limits personal phone calls so as to be virtually unnoticed. Consistently exhibits a team spirit, high ethics and integrity. Consistently exhibits problem identification and problem solving skills. Takes changing priorities and instruction in stride and actively looks Follow for solutions or improvements in processes. Performs other duties as assigned.PM22PI187687417

Keywords: Marimn Health, Spokane , IT HELP DESK TECHNICIAN, Professions , Spokane, Washington

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