Centralized Merchant Consultant - CRPT/Retention
Company: Disability Solutions
Location: Spokane
Posted on: April 20, 2024
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Job Description:
Job Description:Execute retention and deepen relationships for
merchant product clients for segments and/or channels including
Advanced Client Solutions, Financial Centers, and Digital---
Demonstrate understanding and broad knowledge of merchant pricing,
software, gateways, security as well as expert industry knowledge
in Retail, Restaurant, Business to Business--- Continuously develop
and maintain a strong pipeline for new revenue growth opportunities
through inbound and outbound calling activities and follow up---
Attain balanced performance including assigned sales and revenue
goals, operational excellence/risk and client experience
standards--- Successfully schedule and manage appointments with
clients over the phone--- Leverage the consultative sales process
to effectively provide solutions to small business prospects and
clients--- Acts as a champion for clients by connecting expertise
across the company that helps them achieve their goals--- Adhere to
schedule provided by management to ensure availability in contact
center environment--- Maintain accurate records and adhere to
Service Level Agreements (SLAs)--- May perform other ad hoc duties
as assignedRequired Skills:High School Diploma--- 1+ years customer
service experience (face to face or call center environment)---
Established customer service, relationship management, and
negotiation skills--- Proficiency in computer skills and
professional programs (for example Microsoft Office, PowerPoint)---
Ability to work in a fast-paced environment--- Ability to
understand technical solutions and processes--- Capability to adapt
to an ever changing payment processing environment--- Strong
communications, including oral and written presentation skills---
Highly motivated to succeed in a performance driven environment---
Effective planning, time management and organizational skills---
Knowledge or experience in Merchant or Financial Services in
similar field preferred--- Contact center experience preferred but
not requiredDesired Skills:Advanced Consultative and highly
experienced Customer Service Skills*Possesses financial services
business acumen with the ability to discuss in depth complex
financialsolutions to clients* Experience retaining Merchant,
Bankcard or Financial Services in similar field (call
centerenvironment)* Highly motivated to succeed in a performance
driven environment* Multi-lingual ability is a plusShift:1st shift
(United States of America)Hours Per Week: 40
Keywords: Disability Solutions, Spokane , Centralized Merchant Consultant - CRPT/Retention, Professions , Spokane, Washington
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