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Help Desk Technician

Company: Volt Services Group
Location: Spokane
Posted on: May 17, 2019

Job Description:

VOLT's client is looking for a Help Desk Technician This is a 3 month contract ContingentTemporary position in Spokane, WA and offered through Volt Workforce Solutions. We are among the largest IT staffing companies in the US for contracttemporary and direct hire placements and support many of the top rated IT companies in the Pacific Northwest. To help Volt stay in touch with you and other great candidates in the Eastern Washington area we have created a specialized portal for you at httpstaffing.volt.cominlandnorthwest httpstaffing.volt.cominlandnorthwest . Start here to see much more httpvolt.comsocial httpvolt.comsocial . Customer support analysts (CSA) provide customer service and technical support to customers to help the customer to overcome issues related to Point-of-Sale or IT Equipment. Daily, CSA's will guide customers through troubleshooting and self-help methods with the aid of resources and documentation. Analysts may also monitor, document, and follow-up on these processes to ensure that customers are satisfied. Responsibilities Provide Tier 1 hardware and software technical support for a variety of platforms for multiple retail and hospitality customers. Responsible for creating and maintaining call logs in Salesforce Service Cloud Handle Internal andor 3rd Party Orders and Escalations to Customer or vendors Provide exceptional customer service to internal and external customers Escalate technical issues requiring higher levels of support to Customer Support Analyst II Requirements Qualifications High school diploma or GED 1-3 years of customer service, call center andor technical support experience Demonstrated ability to solve problems to resolution Excellent written and verbal communication skills Experience using Point of Sale (POS) systems in either a retail or hospitality environment a plus Working knowledge of Salesforce CRM Ability to effectively prioritize and multi-task in a fast-paced environment Willingness and availability to work in a 247365 work environment Basic MS Office skills (Word, Excel, Outlook) Values Expectations Provide Extraordinary Customer Service Commit to One Another Be Resourceful Act as a Trusted Advisor Maintain Product Strength Cultivate Innovation Creativity Preserve Fiscal Responsibility Promote Wellness Ensure Team Satisfaction Advocate Philanthropic Service Please note the following This is a W2 position. Direct inquiries only. No 3rd party submittals please. This position is not available for Corp-to-Corp. This position is not available for Associate Vendors. How to Apply Click on the Apply button to apply for this job. Our Recruiter will initiate a phone call to you and give you immediate consideration should your resume meet the job requirements. Please rest assured that if your resume matches what is reflected in this job posting, you should receive a phone call from a Volt Recruiter to discuss this position with you. Volt has a talented and optimistic staffing team focused on the quality of your career. Volt has over 60 years of staffing experience. We work with many of the Fortune 500 and 1000 companies to provide workforce solutions. We offer many direct hire full-time positions as well as many contingenttemporary positions. We offer our Workers competitive pay and benefits, as well as educational programs and re-deployment assistance. To learn more about Volt, please visit httpwww.volt.com and to see more of our job postings, please visit httpjobs.volt.com httpjobs.volt.com Volt is an Equal Opportunity Employer.

Keywords: Volt Services Group, Spokane , Help Desk Technician, Professions , Spokane, Washington

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