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TM Tech Solutions Consultant - Merchant Services

Company: Umpqua Bank
Location: Spokane
Posted on: August 14, 2019

Job Description:

JOB PURPOSE Responsible for working with Merchant Services Representatives and their clients and prospects to develop and deliver technical and highly complex Merchant Solutions. Utilizing a consultative process, the Technical Solutions Consultant supports and guides the solutions design approach and ensures an integrated and comprehensive solution is provided to meet the clients specific needs. Acts as a liaison between Sales, Product Management, Operations and third party vendors as needed to deliver optimal solutions. Works with third-party vendors and clients to develop solution requirements and execute on those requirements throughout the implementation. Partners with Product Management to ensure third party vendors are held accountable for delivering solutions, driving revenue and profitability of the team, and providing an outstanding client experience. ESSENTIAL DUTIES AND RESPONSIBILITIES Works closely with third party vendors and Product Management, overseeing the vendor relationship, holding the third parties accountable for deliverables and deadlines. Collaborates with third party vendors and Product Management to ideate, prioritize and deliver new product feature / functionality as requested in the marketplace to remain competitive. Recommends for development to third party vendors and Product Management new solutions and enhancements to existing products using client feedback and market trends. Meets with clients and prospects in conjunction with Merchant sales teams as needed to understand complex needs and develop technical solutions to meet those needs. Designs and documents architecture and requirements for complex solutions, working with clients and Merchant sales teams. Works closely with Merchant Services Sales Leader to develop sales and calling plans with Merchant sales teams to support attainment of annual sales goals. Provides training to sales teams on more technical and complex solutions. Works with sales teams and third party vendors to develop optimal pricing structure for more complex solutions based upon services being offered and market pricing knowledge. Assist with servicing and problem resolution for large, more complex existing merchant clients. Maintains superior subject matter expertise for full range of receivables solutions, including but not limited to, Merchant Services, leveraging a Receivables Working Capital Management solutions selling approach. Subject Matter Expert for ERP platforms and accounting software, competitive solutions offered by other banks, and new solutions being offered in the market to ensure comprehensive offerings and alternatives to meet clients unique technical and complex needs. Identifies process improvements at customer level and recommends best practice changes to improve the customers experience. Seeks internal process improvements to continually improve Umpquas products and procedures. Leads cross-functional teams in a project-like approach toward the common goal of ensuring an exceptional client experience on larger, more complex opportunities and issues. Partners with Merchant Sales Representative to assist with annual or periodic product reviews for larger, more complex customers seeking continued improvements in solutions and product offerings. Maintains in-depth industry knowledge through seminars, conferences, and publications. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities knowledge may be gained through coursework and on-the-job training. Keep up to date on regulatory changes. Follows all Bank policies and procedures, compliance regulations, and complete all required annual or job-specific training. Maintains a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words. Takes personal initiative and acts as a positive role model for others to emulate. Embraces our vision to become "The World's Greatest Bank." May perform other duties as assigned. SUPERVISORY RESPONSIBILITIES: No direct supervisory responsibilities, however, provides coaching and training to Merchant Services Representatives on complex solutions and sales techniques. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Bachelors degree in finance, accounting, marketing, business or other related fields required. 5 - 8 years in Merchant Services or related experience. Experience in project management with a proven attention to detail. Strong knowledge of payment industry file formats (ACH, positive pay, account recon, BAI, image file processing) Knowledge of common customer accounting platforms preferred; ex: QuickBooks, Microsoft GP, NetSuite, Oracle, Sage, PeopleSoft. Extensive knowledge of Merchant Solutions required to evaluate, consult, and sell solutions to commercial clients. Knowledge and understanding of bank payment systems, Merchant Services products, competitive practices and the impact of technology, regulatory, and legislative changes on services offered by commercial banks and other financial providers. Proven ability to consistently achieve established sales and customer satisfaction goals, demonstrate effective new business development strategies, and build/source new relationships. Superior level of accountability, leadership and outcome ownership. Possess strong analytical, problem solving, customer service, organizational, and interpersonal skills. Excellent written and verbal communication skills required to develop and present effective sales proposals. Proficient in MS Word, Excel, PowerPoint, and industry specific software applications. PHYSICAL AND ENVIRONMENTAL DEMANDS Office environment no specific or unusual physical or environmental demands. Frequent travel required.Umpqua Bank is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. We maintain a drug-free workplace and may perform pre-employment substance abuse testing. #LI-UP

Keywords: Umpqua Bank, Spokane , TM Tech Solutions Consultant - Merchant Services, Professions , Spokane, Washington

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