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Field Support Customer Care Agent

Company: Pitney Bowes
Location: Spokane
Posted on: September 15, 2020

Job Description:

At Pitney Bowes, we do the right thing, the right way. As a Field Support Customer Care Agent for Pitney Bowes, you can too. We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components:-- Client. Team. Win. Innovate.-- We actively look for prospects who: Are passionate about client success.-- Enjoy collaborating with others. Strive to exceed expectations. Move boldly in the quest for superior and best in market solutions. If this sounds like you, then you may be a great fit for Pitney Bowes. You are: A strong customer support individual focused on assisting our internal departments and third party vendors out in the field who will work with the team receiving inbound calls from our field technicians working with our clients nationwide. --You are committed to championing new ideas, strategies or concepts to ensure that the business is retained and the client is satisfied.-- You will: Answer inbound calls from Service Technicians and Third Party Vendors Troubleshoot issues Process incoming emails daily Utilize SAP to research contracts and to order meters and/or equipment replacements Provide excellent communication and follow-up with Service Reps, Client Service Managers, Field Supervisors You must adapt to situations that require a strong customer service aptitude-- Your background: 1 year customer service experience within a team environment receiving inbound phone calls Experience in quickly shifting focus from one task to another Experience in follow up through phone, fax, and email correspondence to answer questions and provide resolutions to any issues out in the field Must be PC literate (MSWord/Excel/Outlook) and experienced in documenting field activities, customer information, and using Service Max and/or SFDC We will: Provide the opportunity to grow and develop your career-- Offer an inclusive environment that encourages diverse prospective and ideas-- -- Deliver challenging and unique opportunities to contribute to the success of a transforming organization Offer comprehensive benefits globally (pbprojectliving.com) Our Team: Our Sending Technology Solutions business provides innovative mailing and shipping solutions that enable small and medium businesses to simplify their sending operations and deliver greater value to their customers.-- Our mailing and shipping technology supports more than one million businesses, from addressing and postage evidencing to multi-carrier parcel shipping and payments. Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace. Women/Men/Veterans/Individuals with Disabilities/LGBTQ are encouraged to apply. All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.?--

Keywords: Pitney Bowes, Spokane , Field Support Customer Care Agent, Sales , Spokane, Washington

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