Customer Service Representative
Company: The Travelers Companies, Inc.
Location: Spokane
Posted on: January 15, 2021
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Job Description:
Company SummaryTaking care of our customers, our communities and
each other. That's the Travelers Promise. By honoring this
commitment, we have maintained our reputation as one of the best
property casualty insurers in the industry for over 160 years. Join
us to discover a culture that is rooted in innovation and thrives
on collaboration. Imagine loving what you do and where you do
it.Target Openings8Job Description SummaryUnder direct supervision,
builds and maintains effective relationships primarily with
customers, handling a high volume of inbound calls. As a trainee,
provides telephonic customer service at a level consistent with
Travelers' Business Center quality and productivity goals. Assists
customers and agents with quotes, policy inquiries and changes,
billing questions and technical support. May also work closely with
other business partners to handle key requests. As part of the
hiring process, this position requires the completion of an online
pre-employment assessment. Further information regarding the
assessment including an accommodation process, if needed, will be
provided at such time as your candidacy is deemed appropriate for
further consideration.Travelers puts the health and well-being of
our employees, candidates, customers, partners and the community as
top priority. Interviews will be conducted virtually due to the
current environment conditions. In addition, Training will be
conducted virtually. At the time of hire you will be working
exclusively 100% from home. Offices will re-open in accordance with
local ordinance and restrictions.The service center operates:
Monday - Friday, 5:00am PST - 5:00pm PSTTraining Hours: 8am-5pm
PSTWork Hours after Training: 8:30am-5pm PST (may change based on
business need)Primary Job Duties & ResponsibilitiesBased on
customer situation, provide policy options such as additional
deductible, basic coverages and discounts.Responds to
customers/agents and/or other business partners on requests for
quotes or changes to existing policies.Reviews cancellations and
reinstatements and makes appropriate decisions to resolve with
guidance.Resolves service-related complaints and complex calls with
guidance from others on more complex calls.Assist customers with
simple intent calls.Acts as online billing systems and agency
portal website expert to provide proactive agency and customer
support.Identifies new business opportunities driven by
customer/agent and/or other business partner request where
appropriate, which includes both coverage and product. New business
requests will be transferred as appropriate.Ensures current and
complete documentation of account notes.Minimum QualificationsHigh
school diploma or GED.Education, Work Experience, & KnowledgeSome
college preferred.Prior insurance and/or call center experience a
plus.Resident Property and Casualty or Personal Lines Insurance
License preferred.Previous customer service experience
preferred.Licensing or CertificatesAbility to successfully complete
training by meeting expectations for assessments, knowledge checks
and applying content.Job Specific Technical Skills &
CompetenciesTechnical knowledge:Solid math and analytical
skills.Strong keyboard skills and system navigation
experience.Customer service:Must be able to meet quality and
customer experience expectations.Ability to diffuse and assist
irate callers.Employment PracticesTravelers is an equal opportunity
employer. We value the unique abilities and talents each individual
brings to our organization and recognize that we benefit in
numerous ways from our differences.If you have questions regarding
the physical requirements of this role, please send us an email so
we may assist you.Travelers reserves the right to fill this
position at a level above or below the level included in this
posting.
Keywords: The Travelers Companies, Inc., Spokane , Customer Service Representative, Sales , Spokane, Washington
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