Call Center Inbound Sales Advisor - $2000 Sign-on Bonus
Company: Sears Holdings Corporation
Location: Spokane
Posted on: February 21, 2021
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Job Description:
JOB SUMMARY: The Telephone Sales Advisor is responsible for
handling telephone calls from internal and external customers and
attempts to sell Protection Agreements on Sears products that the
customer either already owns or has recently purchased. The
Telephone Sales Advisor also answers questions from existing or
prior Protection Agreement customers and must be able to handle
complex customer issues on a recurring basis. JOB
DUTIES/RESPONSIBILITIES: Connects with customer via telephone and
services the customers needs, sells Protection Agreements, and
positions additional Sears products Applies skills in the area of
communication, customer service and manages and resolves customer
complaints Delivers a sales presentation that is scripted and
follows call strategies and adapts to change quickly Offers the
best value for the customer in terms of price, discounts,
multiple/additional products and maximum term and stresses the
features and benefits of the Protection Agreement Fields customer
questions, researches required information using available
resources to overcome specific objections raised by the customer
Closes the sale and is respectful of the customer s rights Able to
succeed in a structured and metric driven environment JOB
REQUIREMENTS: High school diploma or equivalent 16 years of age or
older REQUIRED SKILLS: Must be able to apply reasoning and
comprehension to carry out simple written or oral instructions;
deal with problems involving a few concrete variables in
standardized situations; occasionally interpret and adapt to
customer's needs, finding solutions that are outside of the
standardized situations. Ability to communicate in spoken and
written English well enough to be understood by supervisors,
co-workers, and customers Ability to enter data and maneuver
efficiently using a keyboard, operate a mouse, use telephone and
headset equipment, and listen while keying information into the
system Ability to meet the physical requirements of frequent
sitting and some standing and walking, with bending and reaching as
necessary Ability to demonstrate self control by maintaining
composure and keeping emotions in check even in difficult
situations PREFERRED SKILLS: Sales experience or call center
background is preferred
Keywords: Sears Holdings Corporation, Spokane , Call Center Inbound Sales Advisor - $2000 Sign-on Bonus, Sales , Spokane, Washington
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