Call Center Inbound Sales Advisor - $2000 Sign-on Bonus

Company: Sears Holdings Corporation
Location: Spokane
Posted on: February 21, 2021

Job Description:

JOB SUMMARY: The Telephone Sales Advisor is responsible for handling telephone calls from internal and external customers and attempts to sell Protection Agreements on Sears products that the customer either already owns or has recently purchased. The Telephone Sales Advisor also answers questions from existing or prior Protection Agreement customers and must be able to handle complex customer issues on a recurring basis. JOB DUTIES/RESPONSIBILITIES: Connects with customer via telephone and services the customers needs, sells Protection Agreements, and positions additional Sears products Applies skills in the area of communication, customer service and manages and resolves customer complaints Delivers a sales presentation that is scripted and follows call strategies and adapts to change quickly Offers the best value for the customer in terms of price, discounts, multiple/additional products and maximum term and stresses the features and benefits of the Protection Agreement Fields customer questions, researches required information using available resources to overcome specific objections raised by the customer Closes the sale and is respectful of the customer s rights Able to succeed in a structured and metric driven environment JOB REQUIREMENTS: High school diploma or equivalent 16 years of age or older REQUIRED SKILLS: Must be able to apply reasoning and comprehension to carry out simple written or oral instructions; deal with problems involving a few concrete variables in standardized situations; occasionally interpret and adapt to customer's needs, finding solutions that are outside of the standardized situations. Ability to communicate in spoken and written English well enough to be understood by supervisors, co-workers, and customers Ability to enter data and maneuver efficiently using a keyboard, operate a mouse, use telephone and headset equipment, and listen while keying information into the system Ability to meet the physical requirements of frequent sitting and some standing and walking, with bending and reaching as necessary Ability to demonstrate self control by maintaining composure and keeping emotions in check even in difficult situations PREFERRED SKILLS: Sales experience or call center background is preferred

Keywords: Sears Holdings Corporation, Spokane , Call Center Inbound Sales Advisor - $2000 Sign-on Bonus, Sales , Spokane, Washington